Aml & Investor Onboarding Officer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

AML & Investor Onboarding Officer

Locations: Melbourne, Australia | Hybrid

Get To Know Us:
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Why You Will Love It Here
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:
This is an integral role within the company and the processing team with a focus on Investor onboarding into our client funds. The role will be required to fully review and determine investors have met all AML/KYC, CRS/FATCA and/or DDO requirements for our Asset Manager or Custodian clients.

As an AML Officer and investor onboarding Officer, you'll play a critical role in identifying, assessing, and mitigating financial crime risks by conducting Enhanced Customer Due Diligence (ECDD) and Transaction Monitoring (TM). You'll work at the frontline of the bank's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) function—ensuring compliance, supporting investigations, and driving continuous improvement.

Role Responsibilities:
Due Diligence:

- Monitoring and conducting investigations of customers' accounts following AML/KYC, CRS/FACTA and DDO standards
- Conduct AML/KYC reviews by gathering information from public sources, source tools and customers
- Perform Customer Due Diligence (CDD), Enhanced Customer Due Diligence (ECDD), and Politically Exposed Persons (PEP), and sanction screening reviews
- Monitor customer transactions and identify suspicious behaviour
- Prepare and report Suspicious Matter Reports (SMRs)
- Identify reportable accounts by determining the tax residency of account holders.
- Maintain documentation and evidence supporting due diligence outcomes.

Deliverables:

- Prompt escalation of issues / risks identified within specified SLAs
- Providing SME support to both onshore and offshore team with regards to account setup queries
- Respond to information requests by reviewing and preparing KYC documents for Low, Medium, and High-risk customers
- Manage your own work allocation and meet daily and monthly productivity targets
- Maintain accurate and timely updates in metric trackers and workflow systems
- Collaborate with teams across risk, compliance, and technology
- Support a culture of continuous improvement and operational excellence

Accountabilities:

- Manage and complete deliverables as per the agreed client SLAs
- Support ad-hoc projects and enhancements related to the AML/KYC and CRS/FATCA processes within the department and wider business as required
- Assist with periodic reviews and of procedures and checklists across all clients to ensure current and accurate

Skills and Competencies:

- Strong knowledge on the AML/KYC rules and requirements as per the AUSTRAC AML guidelines is a must.
- Experience working with various entity types including funds, trusts, and corporate structures
- Strong attention to detail and a consistent focus on quality and compliance
- Excellent written and verbal communication skills
- Proven ability to meet targets in a fast-paced, high-pressure environment
- Experience conducting peer quality reviews, with the ability to give and receive constructive feedback
- Inquisitive mindset with a willingness to investigate, identify issues, and propose solutions

What You Will Bring:

- 3+ years of experience in AML/KYC operational due diligence or compliance roles, ideally within financial services or fund services.
- 3+ years' experience specifically with On Boarding of investors in, CRS/FATCA and DDO within unit registry/transfer agency
- Strong interpersonal and client engagement skills, with experience influencing stakeholders.
- Demonstrated capabilities, with a collaborative and proactive approach.
- Bachelor's degree in business, finance, or related field. AML/Compliance certifications are a plus.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the