AML & Investor Onboarding Officer

Overview

AML & Investor Onboarding Officer at SS&C Technologies

Locations: Melbourne, Australia | Hybrid

Get To Know Us: SS&C is a leading financial services and healthcare technology company with 27,000+ employees in 35 countries. SS&C serves approximately 20,000 financial services and healthcare organizations ranging from large enterprises to small and mid-market firms, delivering expertise, scale, and technology.

Why You Will Love It Here

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount, Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do

This is an integral role within the company and the processing team with a focus on investor onboarding into our client funds. The role will be required to fully review and determine investors have met all AML/KYC, CRS/FATCA and/or DDO requirements for our Asset Manager or Custodian clients.

As an AML Officer and Investor Onboarding Officer, you'll play a critical role in identifying, assessing, and mitigating financial crime risks by conducting Enhanced Customer Due Diligence (ECDD) and Transaction Monitoring (TM). You'll work at the frontline of the bank's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) function—ensuring compliance, supporting investigations, and driving continuous improvement.

Role Responsibilities

• Monitoring and conducting investigations of customers' accounts following AML/KYC, CRS/FACTA and DDO standards
• Conduct AML/KYC reviews by gathering information from public sources, source tools and customers
• Perform Customer Due Diligence (CDD), Enhanced Customer Due Diligence (ECDD), and Politically Exposed Persons (PEP), and sanction screening reviews
• Monitor customer transactions and identify suspicious behaviour
• Prepare and report Suspicious Matter Reports (SMRs)
• Identify reportable accounts by determining the tax residency of account holders
• Apply due diligence procedures as outlined in Annex I of the FATCA Agreement and CRS rules
• Maintain documentation and evidence supporting due diligence outcomes

Deliverables

• Prompt escalation of issues/risks identified within specified SLAs
• First point of contact for queries regarding account setup applications from within the team and internal stakeholders
• Providing SME support to both onshore and offshore teams regarding account setup queries
• Respond to information requests by reviewing and preparing KYC documents for Low, Medium, and High-risk customers
• Manage own work allocation and meet daily and monthly productivity targets
• Maintain accurate and timely updates in metric trackers and workflow systems
• Collaborate with teams across risk, compliance, and technology
• Support a culture of continuous improvement and operational excellence

Accountabilities

• Manage and complete deliverables as per the agreed client SLAs
• Support ad-hoc projects and enhancements related to AML/KYC and CRS/FATCA processes within the department and wider business as required
• Assist with periodic reviews of procedures and checklists across all clients to ensure currency and accuracy

Skills & Competencies

• Strong knowledge of AML/KYC rules and requirements as per AUSTRAC guidelines
• Experience with funds, trusts, and corporate structures
• Strong attention to detail and a commitment to quality and compliance
• Excellent written and verbal communication skills
• Proven ability to meet targets in a fast-paced environment
• Experience conducting peer quality reviews with constructive feedback
• Inquisitive mindset with a willingness to investigate and propose solutions

What You Will Bring

• 3+ years of experience in AML/KYC operational due diligence or compliance roles in financial services or fund services
• 3+ years' experience onboarding investors in CRS/FATCA and DDO within unit registry/transfer agency
• Strong interpersonal and client engagement skills with stakeholder influence
• Collaborative and proactive approach
• Bachelor's degree in business, finance, or related field; AML/Compliance certifications are a plus

We encourage applications from people of all backgrounds to bring diverse perspectives. SS&C is committed to a diverse workforce and does not discriminate on protected characteristics.

Thank you for your interest in SS&C. If applicable, please apply directly via our Careers page on our corporate website at SS&C Technologies, Inc. or its affiliates do not accept unsolicited resumes from headhunters or recruitment agencies unless explicitly requested. SS&C Technologies is an Equal Employment Opportunity employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business, Management, and Business Development

Industries

• Software Development

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