Claims Dispute Resolution Case Manager

2 days ago

Sydney, New South Wales, Australia Zurich Insurance Full time

**Let's create a bright future together**

At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to **'create a brighter future together'**, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.

**About the role**

As the Internal Dispute Resolution Claims Case Manager, you'll be responsible for investigating and resolving disputes relating to claims decisions, with an independent and unbiased view.

You will understand the areas of the dispute that meet or do not meet relevant regulations, process, and compliance obligations. You will prepare written responses to claims complaints, and liaise with senior stakeholders to provide appropriate resolution of customer disputes with the objective of resolving customer complaints, repairing damaged customer relationships, and retaining customers at risk of attrition.

You will work with customers to manage expectations, deliver on commitments, provide clear responses on Zurich's position, and ensure all regulatory and internal timeframes are adhered to.

**Important to your success**
- An advanced level of customer service and complaint resolutions skills, with exceptional communication skills.
- Comprehensive understanding of life insurance claims handling practices and processes.
- Strong knowledge of RG271 principals, the Insurance Contracts Act, relevant regulations, legislations, and medical insurance terminology.

**Zurich is here to support you**

At Zurich, we encourage a vibrant culture of employee community activism through giving and volunteering in support of charities and community initiatives that are important to our employees.

To enable this, we offer:

- An annual Volunteer Day
- Z Zurich Foundation - dollar matching donations
- Opportunities to get involved in our Community Partnerships - Tackle Your Feelings, Raise, Beyond Empathy and Variety

And we

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