Claims Dispute Resolution Case Manager

21 hours ago

Sydney, New South Wales, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we're on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let's create a brighter future together, let's make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.As the Internal Dispute Resolution Claims Case Manager, you'll be responsible for investigating and resolving disputes relating to claims decisions, with an independent and unbiased view. You will understand the areas of the dispute that meet or do not meet relevant regulations, process, and compliance obligations. You will prepare written responses to claims complaints, and liaise with senior stakeholders to provide appropriate resolution of customer disputes with the objective of resolving customer complaints, repairing damaged customer relationships, and retaining customers at risk of attrition. You will work with customers to manage expectations, deliver on commitments, provide clear responses on Zurich's position, and ensure all regulatory and internal timeframes are adhered to.
- Important to your success - let's grow together- An advanced level of customer service and complaint resolutions skills, with exceptional communication skills.
- Comprehensive understanding of life insurance claims handling practices and processes.
- Strong knowledge of RG271 principals, the Insurance Contracts Act, relevant regulations, legislations, and medical insurance terminology.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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