State Operations Manager

Posted: 16/05/2025

Closing Date: 16/06/2025

Job Type: Temporary

Location: Blackburn

Job Category: Other

**Our Purpose and Ambition**

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we've been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We're a registered NDIS provider, working with our clients to achieve their own goals and potential.

We're committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

We are currently creating a world-leading centre for innovation on-site at Macquarie University that represents a new era for hearing and vision loss. This nationally significant social infrastructure project will be a place to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision.

**The Role**

NextSense is seeking a commercially astute and passionate leader to join our Services Leadership Team as the State Operations Manager (Victoria). This position will be responsible for leading local therapy teams in service delivery of Early Intervention (Hearing loss), Diagnostic and Cochlear Implant Audiology for the Victoria Network, as well as supporting strategic operations and the implementation of the broader Victoria strategy over the three-year period.

The State Operations Manager is responsible for ensuring our service delivery frameworks and practices are aligned with our best practice operating standards and our broader organisational strategy. This role serves as a senior leader within services and acting as a conjoint between Services, Technology, Operations and Property and other key internal and external stakeholders during a critical period of change.

This 3-year temporary, full-time role is based at our Blackburn location and reports jointly to the Deputy Chief Executive/Chief Operating Officer and Director of Technology, Operations and Property. The role will also involve travel to other NextSense locations across Victoria and outside of Victoria, as required.

**Desired Skills and Experience**:
**About You**
- Relevant tertiary qualification/s Applied Sciences and/or Business or substantial equivalent operational management experience.
- 5 to 10+ years relevant experience in leading complex building and development projects and change management projects impacting diverse teams within a complex organisation and environment.
- Prior extensive experience as a senior manager in a diverse and complex organisation with a wide range of internal and external stakeholders.
- Experience in understanding, interacting and relating to clients at all levels and translating client needs into a best practice journeys and complete solutions.
- Ability to establish and maintain strong relationships with internal and external stakeholders.
- Demonstrated ability to work effectively with all levels in an organisation.
- Advanced written communication skills, including high attention to detail and the ability to write non-standard correspondence.
- Strong verbal communication skills with the ability to influence others to take action to move toward a shared vision or goal.
- Excellent interpersonal skills that gain respect and credibility with key stakeholders.
- Valid Working with Children Check clearance (WWCC) number.
- Valid NDIS Worker Check.
- Clear Criminal Record Check
- You are obliged to become familiar with, and comply with child protection policies and legislation, as amended from time to time.

**What We Offer**
- 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
- Generous personal/carer's leave support
- Paid parental leave of 14 weeks for primary carer, and 6 weeks for secondary carer
- Growth and professional development opportunities
- Access to industry leading education and professional development
- Wellbeing program including Employee Assistance Program

Good luck