Service Improvement Officer

1 week ago

Brisbane, Queensland, Australia Anglicare Southern Queensland Full time

Flexible Working Environment & 2 Days WFH
- NFP Salary Packaging - Pay Less Tax
- Central Office on Ann St - Bus, Train & Ferry Transport Routes

**About Anglicare**

Anglicare is one of Queensland's most trusted service providers covering home and residential aged care, mental health, youth support, disability, homelessness, foster care and family. Anglicare has been recognised as the most trusted brand for Aged Care and Retirement Villages in Queensland. Across all of our services, we have empowered 1 in 30 Queenslanders in need over the past 150 years. With over 3,000 staff and 400 volunteers and multiple services, our organisation, and the systems that we support are complex and diverse.

**The Role**

The overall purpose of the Service Improvement Officer is to analyse, improve and redesign business processes and services leading to improved service delivery to clients. Reporting to Service Improvement and Redesign Manager, this role will work across service portfolios and deliver enhancements as determined by a range of internal and external reforms and/or framework

changes.

Some of the duties of the role will include (but is not limited to):

- Work with client facing teams to identify issues in business processes and provide recommendations for improvement.
- Work collaboratively with stakeholders to ensure redesign processes and procedures meet organisational performance indicators.
- Work with client facing teams to identify opportunities to deliver consistent customer service and recommend changes to service models to support ongoing sustainability.
- Deliver service improvement projects as per agreed timelines and in accordance with strategic objectives.
- Support continuous improvement through review and analysis of processes, services, systems and technology.

**What We Are Looking For**
- Experience working within community and aged care organisations; knowledge of reforms, funding models, compliance and quality frameworks.
- Demonstrated knowledge of person and client centred principles and frameworks.
- Innovative with capacity to challenge existing practice using negotiating, influencing and problem solving skills.

You will also require
- National Police Certificate (or ability to acquire).
- Drivers License & own reliable vehicle.
- Covid Vaccinations

**What we offer**:
Our team prides themselves on their friendly and supportive environment. With a well-established team and a manager who encourages autonomy and independence, a few of the benefits of working in this team include:

- Friendly, supportive, inclusive team
- Flexible working options including Hybrid WFH options
- Competitive salary package
- As a not for profit, salary sacrifice up to $15,900 of your salary for living expenses tax free, plus an additional entertainment card (accommodation, meals etc) up to $2650.
- Professional development and training
- Employee benefits program - including retail discounts

**Interested?**

Please click apply, upload your current resume and answer the screening questions.

**_We will be reviewing and shortlisting during the advertising period._**:

- Pre-Employment Assessment will follow (after shortlisting) for disclosures of pre-existing injuries, illnesses or conditions that could reasonably be aggravated from performing the duties of this position._

**_No Agency Assistance is Required at this stage in the process._

  • Business Improvement Officer

    1 week ago

    Brisbane, Queensland, Australia Chelsea Pearse Full time

    Band 6 Business Improvement Officer | Contract Until 30th June 2026 | Local Government Organisation Your new company Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government...

  • Principal Support Officer, Electorate Office Service Coordination Unit

    1 week ago

    Brisbane, Queensland, Australia Queensland Parliamentary Service Full time $70,000 - $120,000 per year

    Your new opportunityThe Electorate Office Service Coordination (EOSC) team is a newly established unit within the Corporate and Electorate Services Division. The Division provides essential corporate support services, systems, and resources to Members and electorate office staff—forming the foundation for effective, front-line service delivery by more than...

  • Principal Quality and Improvement Officer

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    The Principal Quality and Improvement Officer leads strategic initiatives to enhance the effectiveness, efficiency and consistency of the Office of the Health Ombudsman processes, services and performance.The role is pivotal in developing and implementing quality frameworks, driving continuous improvement activities and supporting compliance with...

  • Principal Quality and Improvement Officer,

    2 weeks ago

    Brisbane, Queensland, Australia Office of the Health Ombudsman Full time $104,999 - $124,999 per year

    The Principal Quality and Improvement Officer leads strategic initiatives to enhance the effectiveness, efficiency and consistency of the Office of the Health Ombudsman processes, services and performance.The role is pivotal in developing and implementing quality frameworks, driving continuous improvement activities and supporting compliance with...

  • Principal Quality and Improvement Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland Government Full time

    The Principal Quality and Improvement Officer leads strategic initiatives to enhance the effectiveness, efficiency and consistency of the Office of the Health Ombudsman processes, services and performance.The role is pivotal in developing and implementing quality frameworks, driving continuous improvement activities and supporting compliance with...

  • Service Desk Officer

    1 week ago

    Brisbane, Queensland, Australia Royal Flying Doctor Service Full time

    Service Desk OfficerTroubleshoot technical problems, install and configure software, and maintain ICT equipment.ClassificationsIT & TelecommsHelp Desk / SupportPermanent / Full TimeKey pointsNot-for-profit tax-free benefits up to $18,550, increasing your take-home payJoin us at an exciting time of growth and innovationMentoring opportunities to grow your...

  • Quality And Continuous Improvement Officer

    5 days ago

    Brisbane, Queensland, Australia Domestic Violence Action Centre Full time

    Join a Values-Led Organisation and Contribute to Organisational excellenceAre you a detail-oriented and systems-savvy professional who thrives on improving processes and ensuring quality outcomes. We're looking for a Quality and Continuous Improvement Officer to join our dynamic team and support the integrity and effectiveness of our services.If you enjoy...

  • Principal Research Officer, Improvement

    1 week ago

    Brisbane, Queensland, Australia Education Full time

    Your OpportunityThe Education Improvement Branch (EIB) supports continuous improvement in Queensland state schools and education centres. Its school reviews promote improvement and accountability, while also providing schools with support and building the capability of principals. In addition to operationalising school reviews, the branch trains school...

  • Administration Officer, Improvement

    1 week ago

    Brisbane, Queensland, Australia Education Full time

    **About Us**:School and Region Reviews supports continuous improvement in Queensland state schools and education centres by providing leadership and oversight for the program of schools, regions and a range of emerging systems and place-based reviews.**About the Role**:- Provide confidential administrative support, information and advice to management and...

  • Service Improvement Lead

    5 days ago

    Brisbane, Queensland, Australia Queensland University Of Technology Full time

    $101,257 to $120,255- Ongoing, full-time- Gardens Point**Who are we looking for?**Queensland University of Technology (QUT) is seeking a Service Improvement Lead to join, Administrative Division.The Service Improvement Lead plays a key role in the continual improvement of the customer services technology solutions and processes that underpin Student...