Service Improvement Officer

1 week ago

Brisbane, Queensland, Australia Anglicare Southern Queensland Full time

Flexible Working Environment & 2 Days WFH
- NFP Salary Packaging - Pay Less Tax
- Central Office on Ann St - Bus, Train & Ferry Transport Routes

**About Anglicare**

Anglicare is one of Queensland's most trusted service providers covering home and residential aged care, mental health, youth support, disability, homelessness, foster care and family. Anglicare has been recognised as the most trusted brand for Aged Care and Retirement Villages in Queensland. Across all of our services, we have empowered 1 in 30 Queenslanders in need over the past 150 years. With over 3,000 staff and 400 volunteers and multiple services, our organisation, and the systems that we support are complex and diverse.

**The Role**

The overall purpose of the Service Improvement Officer is to analyse, improve and redesign business processes and services leading to improved service delivery to clients. Reporting to Service Improvement and Redesign Manager, this role will work across service portfolios and deliver enhancements as determined by a range of internal and external reforms and/or framework

changes.

Some of the duties of the role will include (but is not limited to):

- Work with client facing teams to identify issues in business processes and provide recommendations for improvement.
- Work collaboratively with stakeholders to ensure redesign processes and procedures meet organisational performance indicators.
- Work with client facing teams to identify opportunities to deliver consistent customer service and recommend changes to service models to support ongoing sustainability.
- Deliver service improvement projects as per agreed timelines and in accordance with strategic objectives.
- Support continuous improvement through review and analysis of processes, services, systems and technology.

**What We Are Looking For**
- Experience working within community and aged care organisations; knowledge of reforms, funding models, compliance and quality frameworks.
- Demonstrated knowledge of person and client centred principles and frameworks.
- Innovative with capacity to challenge existing practice using negotiating, influencing and problem solving skills.

You will also require
- National Police Certificate (or ability to acquire).
- Drivers License & own reliable vehicle.
- Covid Vaccinations

**What we offer**:
Our team prides themselves on their friendly and supportive environment. With a well-established team and a manager who encourages autonomy and independence, a few of the benefits of working in this team include:

- Friendly, supportive, inclusive team
- Flexible working options including Hybrid WFH options
- Competitive salary package
- As a not for profit, salary sacrifice up to $15,900 of your salary for living expenses tax free, plus an additional entertainment card (accommodation, meals etc) up to $2650.
- Professional development and training
- Employee benefits program - including retail discounts

**Interested?**

Please click apply, upload your current resume and answer the screening questions.

**_We will be reviewing and shortlisting during the advertising period._**:

- Pre-Employment Assessment will follow (after shortlisting) for disclosures of pre-existing injuries, illnesses or conditions that could reasonably be aggravated from performing the duties of this position._

**_No Agency Assistance is Required at this stage in the process._

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