Customer Service Officer

6 days ago

Sydney, New South Wales, Australia Public Sector People Full time

3-month contract (potential to extend)
- $34.62ph + super
- Petersham location

**Customer Service** o

**ABOUT THE ROLE**:
**Public Sector People (PSP**) seek for 2x Customer Service Officers to join an exciting and moving forward NSW Government organisation on a 3 month contract located in Petersham.
- _3-month contract (potential to extend)_
- _$34.62ph + super_
- _Petersham location_
- _Mon - Fri 35 Hour work week_

**WHAT YOU'LL BE DOING**:

- Provide memorable and exceptional experiences for all customers
- Accurately facilitate over-the-phone and face-to-face Council business transactions to efficiently resolve customer inquiries and transaction needs
- Proactively encourage, educate, and support customers to transition to online channels to access Council services and offerings
- Follow complaints resolution processes in accordance with Council's policy and escalate where required to contribute to effective response systems and ensure stakeholders' grievances are handled sensitively and efficiently
- Follow and guide others to comply with policies, processes, systems, and workflows to maintain the safety and security of the public.

**QUALIFICATIONS AND EXPERIENCE**:

- Minimum 3 years experience in Customer Service
- Contact centre experience highly desirable
- Government experience desirable but not essential
- Excellent communication, conflict resolution, and problem-solving skills
- Strong time management
- Must be fully vaccinated

**PLEASE NOTE: If successful in the role, an up-to-date Police Check is required. This can be completed upon offer further in the recruitment process.**

For a confidential discussion regarding this opportunity please contact Jordan Hadfield on

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