Senior Software Solutions Expert

2 weeks ago

Sydney, New South Wales, Australia Bebeetechnical Full time

Expert Technical Specialist
As an Application Engineer, you will be responsible for delivering expert technical advice and support to customers. This role involves troubleshooting complex software and hardware issues, creating technical knowledge articles and reports, and collaborating with the engineering team to resolve bugs.
Key Responsibilities:
Research and resolve customer technical issues, liaising with the engineering team to resolve software and hardware bugs.
Support the sales team by meeting with key customers, preparing them for customer engagements, and conducting product demonstrations.
Travel to customer locations to support installation and configuration of Advanced Navigation solutions.
Collaborate with the Sales Team on qualification, development, and execution of technical solutions that meet and exceed customer needs.
Manage and maintain regional loan pools in collaboration with Sales Operations.
Organize and support customer loans from a technical and administrative perspective.
Analyze and problem-solve high-level complex issues, providing in-depth technical assistance to customers.
Requirements:
Proven experience in application engineering or a related field.
Strong technical skills, including software and hardware troubleshooting.
Excellent communication and interpersonal skills.
Ability to travel nationally and globally for customer support and sales opportunities.

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