Program Support Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of role

Community Engagement provides communities with appropriate opportunities to understand and manage risk, enabling them to be better prepared in an emergency. The team manages and coordinates statewide community programs, such as Fire Ed; Bushfire Ed; Fight Fire Fascination; Prepare. Act. Survive; Road, Attitudes and Action Planning (RAAP); SafeHome; SafeSpace; and StormSafe, and supports regions in undertaking community engagement activities, through the Regional Community Engagement Officers to enhance community resilience through increased awareness and preparedness initiatives for fire, emergency, and disaster events.

Reporting to the Community Education Officer, you will be a key member of the team, contributing to the functions of safety education and awareness initiatives and programs. You will work closely with key stakeholders to provide coordinated administrative and logistics support for the delivery of the RAAP program. You will set priorities and monitor workflows to manage the functions of human resource, finance and travel administration, including consultation with stakeholder groups to ensure effective delivery of service.

Key requirements

Highly desirable requirements
- Knowledge and/or experience in coordinating travel logistics for various stakeholders.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

- Provide administrative and program support, including maintaining document management systems, digital filing and tracking of records through SharePoint web management or other storage systems.
- Assist program managers in performing day-to-day project tasks including monitoring, status updates, maintaining logs and communications to resolve issues and deliver practical solutions.
- Coordinate administrative activities including human resource management, finance, procurement and logistics management, travel and accommodation bookings to assist in the end-to-end process for program deliverables.
- Provide highly professional customer focused services and act as a point of contact for applicable local agencies (schools and community groups) to coordinate and manage enquiries for road safety education and awareness programs.
- Identify, liaise and coordinate applicably trained QFES personnel to deliver presentation and awareness sessions to ensure quality support services is achieved in compliance with departmental policy and procedures.
- Liaise and maintain productive working relationships with internal and external stakeholders relating to various program initiatives to ensure consideration of issues and delivery of positive outcomes.
- Work under limited supervision using a high level of initiative to resolve issues, deliver practical solutions and disseminate information which supports business outcomes.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competencies Stream - Individual Contributor (leading self)

Vision
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Pursues continuous growth
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Trust
- Courage
- Loyalty
- Applications from recruitment agencies will not be accepted.