Program Support Officer

**Job no**: 502563
**Work type**: Permanent
**Location**: South Brisbane
**Categories**: Education & Training

**About the role**

Mater Education is seeking a **Program Support Officer** in a **full-time, permanent** role based at our **South Brisbane** location.

Reporting to the Senior Manager, the Program Support Officer will provide exceptional administrative support to our staff and students in specific programs, including managing program administration, providing accurate information to students, maintaining student records and ensuring a safe and appropriately resourced work environment.

**Salary range: $38.82 - $43.17 per hour** plus 11.5% superannuation and**access to not-for-profit salary packaging up to $15,900** +**access to many staff benefits

**What you'll be doing**

In addition to providing administrative support for program development, review, and student placements, your responsibilities will include:

- Perform general administrative duties to ensure efficient office operations
- Manage ordering processes and invoices for timely procurement and financial accuracy
- Deliver accurate information to students, fostering engagement and resolving issues
- Oversee the student attendance process, ensuring compliance and a seamless experience
- Maintain accurate student records to support data integrity and compliance
- Collaborate with the Senior Manager to enhance student engagement and retention
- Handle student, school, and external agency inquiries, ensuring satisfaction and complaint resolution
- Provide professional service at teaching facilities, offering prompt support to students and visitors
- Maintain and update facility resources, ensuring accessibility and efficient bookings
- Assist in managing program documents and accessibility for stakeholders
- Support student events and activities to enhance the overall student experience
- Provide logístical support for meetings, workshops, and events
- Uphold institutional policies and legislative requirements
- Support the Placement Team with student placement requirements and administrative tasks

**About you**

With a minimum of 2 years of experience in program support or administrative roles, preferably in an RTO environment, we are seeking individuals who possess the following:

- Strong customer service orientation with a focus on client satisfaction
- High attention to detail and accuracy in data collection and reporting
- Proficiency in using Student/Learning Management Systems
- Proficiency in Microsoft Office suite, including Outlook, Excel, Word, PowerPoint, SharePoint, and Teams
- Strong interpersonal and professional communication skills both written and verbal
- Ability to deliver high-quality work while managing competing priorities effectively
- Capability to work well under pressure
- Collaborative team player with the ability to work effectively in a team environment
- Ability to adhere to and follow quality system processes

**Why join us?**

Mater is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that's because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
- Access to on-site, discounted parking
- Enhance your expertise and credentials with exclusive discounts on postgraduate certificates through our university partnerships
- Discounted food and beverage at various campus cafés and coffee venues

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

**Advertised**: 25 Feb 2025 E. Australia Standard Time
**Applications close**: 11 Mar 2025 E. Australia Standard Time