Technical Communicator

Austroads employs staff across a range of specialised and technical disciplines, including for the core Austroads work program, the National Exchange of Vehicle and Driver Information System (NEVDIS), and Transport Certification Australia (TCA). Our rigorous recruitment process includes skills and psychometric testing. Due to the environment we work in, all successful applicants are required to undergo a National Police Check.

We strive to be an employer of choice.

We promote a culture of professionalism, innovation and integrity, with a commitment to accountability, quality and excellence in the delivery of all the services we offer. We pay attention to maintaining a safe and welcoming work environment, where all staff have equal access to opportunities. We encourage our staff to participate in external and internal training to make sure their skills and knowledge are continuously improved.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity, experience and thought, and actively strive for inclusive behaviours across our company and our work.

**Location**
- Sydney

**Description**

Austroads is looking for a full-time Technical Communicator to lead the preparation of high-quality technical documentation and other written materials. The role requires working with internal and external stakeholders to consult, analyse and synthesise information from multiple sources.

The Technical Communicator role supports numerous functional areas across Austroads, with a focus on the development of documentation to inform the implementation of new functions and services that respond to the needs of Austroads members and other stakeholders.

To do this effectively, the Technical Communicator must be an exceptional communicator (written and verbal) who pays attention to detail and is able to prepare written materials using a variety of tools and techniques for diverse audiences.

**The role is responsible for**:

- Leading the preparation of high-quality technical documentation and other written materials, from inception through to completion.
- Supporting implementation projects, functions or services across Austroads designed to respond to the needs of Austroads members and stakeholders by contributing to the development of high-quality written materials.
- Developing and maintaining effective relationships with internal and external stakeholders.
- Synthesising information from multiple sources, to deliver high-quality outcomes.
- Maintaining consistency and alignment with other relevant documents and internal quality systems managed within Austroads.
- Delivering other documentation and content management tasks as directed.
- Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
- Maintaining and adhering to Quality Systems processes and procedures associated with the role.
- Other duties as appropriate to the role and its required skills and experience.

**The Technical Communicator will possess**:

- Tertiary qualifications in technical communication, with a minimum of five years practical experience.
- Experience in project management and/or corporate content management.
- Experience in the use of corporate templates and conforming with established style guides.
- Exceptional verbal and written English communication skills, with demonstrated ability to write concisely and articulate messages to specific audiences, while respecting timeliness and quality.
- Experience in technical editing.
- Demonstrated high degree of technical communication skills, with a forensic attention-to-detail towards accuracy, and identification of errors.
- The ability to verify raw content from authoritative sources, and cross check references from sources within Austroads, or external to Austroads.
- Demonstrated ability to maintain published content, ensuring the content library is maintained and organised, while creating building blocks of content within the library.
- Expertise in the use of Microsoft Word and Microsoft PowerPoint (experience in Microsoft Visio is desirable).

**Personal qualities**:

- Outstanding interpersonal skills
- Ability to work autonomously and be comfortable in navigating ambiguity and environments with imperfect information
- Collaborative mindset, and ability to build relationships across the business
- Patience, diplomacy, persistence
- Being a self-starter
- Adoption of a culture of delivery and closure on issues, while displaying time management and meeting deadlines
- Well-developed relationship management, communication, consultation, and negotiation skills
- Comfort working in an environment which is constantly evolving based on strategic priorities
- Pride in the delivery of work, outputs and the contribution to outcomes to Austroads, its members and other stakeholders.

Maria McGrath
Human Resource Manager