Change Analyst
13 hours ago
About Us
Terra Firma is a highly respected Australian business and technology consulting firm with a 25+ year history of successfully delivering client outcomes.
We offer leading business and technology consulting services covering the entire lifecycle of a program.
We offer you exposure to a diverse array of clients across various industries including all levels of Government, Banking and Financial services, Not for Profit, Telcos, Technology and Utilities.
The Opportunity
Change Analyst – ServiceNow Upgrade | 6-Month Contract
We're partnering with a leading Financial Services organisation in Melbourne seeking a Change Analyst to support a critical cybersecurity uplift program.
This 6-month contract (with strong potential for extension) will support the delivery of a ServiceNow upgrade - with a focus on backend improvements and the resulting impacts on people and process.
Key Responsibilities
Working closely under an established Change Manager, you'll be responsible for:
Supporting business change delivery across a ServiceNow transformation stream
Identifying and managing change impacts to ensure minimal business disruption
Designing and delivering tailored training content
Supporting communications, stakeholder engagement, and readiness planning
Managing and analysing data to support change planning and reporting
Adapting to an agile delivery environment and aligning change activities to evolving milestones
About You
Demonstrated experience in
ServiceNow
or
ERP-related business change
Strong
data management
and
Excel
skills – pivot tables, vlookups, etc.
A
proactive and flexible
mindset – comfortable working in fast-paced, agile teams
Confidence working with delivery teams to meet tight timelines (targeting end-Feb 2026)
This is an excellent opportunity for a capable Change Analyst looking to gain experience in a high-impact technology project within the Financial Services sector.
What's on Offer
Daily Rate Contract
6 months initially – potential for a further 6-month extension
Melbourne-based (very flexible work arrangements)
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