Relief Supervisor/ Floater

**A great opportunity**:
Are you looking to be part of a reliable, progressive, safe and unified team working together to create memorable experiences for our local community?

We are looking for an **up-and-coming leader** to be a part of our Leadership Team as **Relief Supervisor. **You will have the opportunity to build relationships with 30+ team members by supporting the permanent Club Supervisors across all areas of our newly
- renovated, boutique venue.

You will also get to know our loyal members as you work across all areas of the Club (Gaming, Concierge, Promotions, Beverage and Leadership). This is a full
- time role with a focus on customer
- facing operations and is the perfect opportunity for someone who is as passionate about developing their leadership potential as we are Join our team and you'll have opportunities for professional development and as well as access to a scholarship program to help build your skills and knowledge.

On top of this we offer you:

- Above award wages
- Penalty rates 7 days a week
- Subsidised gym membership
- Free espresso coffee
- Free flu vaccinations annually
- 20% discount on food and drink within our venue
- Team lounge facilities
- A team Christmas party and gift
- High quality uniforms and
- Recognition awards and vouchers for going above and beyond

**The purpose of this role is to**:

- Create memorable experiences for our customers
- Consistently and proactively provide customers with a high level of customer service
- Educate our customers about 'what's on' at the club, product offerings and membership rewards
- Provide leadership, direction and support to front-of-house operational teams to ensure high levels of customer service are being achieved
- Provide coaching, development, and performance feedback to employees on their performance, including managing performance concerns
- Monitor and respond to service levels, received goods, response times, service quality, food production, cleanliness - and assist as appropriate
- Coordinate the team on shift including task allocation, organising breaks and arranging coverage in all areas
- Problem solve and implement solutions to ensure a positive customer experience
- Support training and onboarding of new starters
- Implement and champion change as part of a progressive and evolving organisation
- Embrace the Club's Vision, Mission, Values and Values Matrix
- Comply with the Club's policies and procedures (e.g. RSA/RCG, safe food handling, hygiene standards)
- Project work from time to time

**The right person for the role**:

- You know what it means to be a 'go-to' person. You love being able to problem solve and motivate others and can demonstrate generalist operational expertise across the entire Club.
- You will be the driving force for a pro-active customer service style, building strong relationships with our customers and ensuring their needs and expectations are met.
- A successful leader that can work independently within a complex environment, communicate at the highest level including having difficult conversations with customers and team members
- Demonstrate initiative, and be solution focused, positive, flexible and responsive no matter what situation arises.
- You demonstrate confidence to work independently and think on your feet to resolve issues and manage tricky situations.
- Possess a willingness and ability to get involved in different projects and events.
- Have a passion to learn a variety of skills across multiple areas - skills that will benefit you throughout your leadership career
- Hold current RSA and RCG qualifications
- Be available across the operating hours of the Club

**About us**

We are committed to making a significant contribution to the quality of community life. To do this, we put much effort into empowering our people and developing our culture through our values. We love people who are passionate about creating memorable experiences, have high levels of ownership and responsibility for their contribution, who have fun, care about each other and our customers, and who love to laugh and smile while at work.