International Lead, Commercial Portfolio Claims

#LI-JC1

Join us as an International Lead Commercial Portfolio Claims to make more of your specialist expertise and experience.

**Make your mark in International Claims**

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

**How you will create an impact**

To oversee the onboarding; claims handling and claims portfolio performance of all International Commercial Portfolio Business including Claims arising under the Business Package product, MGA distributed business across all Commercial LOB's and Claims arising under Broker Facilities.

Key Deliverables:

- Design of Operating Models for Commercial Flow and MGA accounts associated to framework/ performance management processes.
- Performance Management Framework/Process/ Checklist for Onboarding MGA's and TPA's including key engagement points with other functions and TPA Governance Team and forming part of an E2E Performance Management Framework.
- Plan for capture/ governance/ analysis of claims data.
- Migrate existing MGA accounts under the MGA Performance Management Framework.
- Effective and efficient management of claims arising under MGA portfolio (within and above DA levels)
- Oversight of Operating model for claims management to include responsibility for resourcing & cost of claim handling.
- Produce a clear view of NATCAT accumulations and event exposure across the portfolio & support post event CAT claims process
- Collaborating with country managers oversee effective and efficient management of claims arising under the portfolio solutions portfolio.
- Report on Claims Performance and Loss Trends to stakeholders and develop plans to address any opportunities for portfolio improvement.
- Ensure customer servicing (including complaints) monitoring is in place and actions taken where needed

Key accountabilities will include but not limited to:

- Optimize operating models for portfolio claims handling teams to improve Total Cost of Claim and Service across TPA/ MGA portfolios, Facilities and Portfolio Solutions product
- In collaboration with country claims managers define and drive best practice claims handling on Portfolio Solutions business.
- Deliver claims loss trends to actuaries/ underwriters and stakeholders.
- Represent Claims on DUA Oversight Steering Committees or ensure local representation is in place for claims
- Optimize management of claims notified under MGA accounts to include oversight of TPA's and AIG Teams responsible or account management/ excess of authority referrals. NB Larger technical referrals should flow to respective LOB leaders albeit this role provides commercial
- Ensure audit findings relating to in-scope accounts are actioned.
- Optimize use of claims vendors and ensure effective cost containment process are in place

**What you'll need to succeed**
- Claims Handling Experience - Property/ Small Commercial and/ or Personal insurance.
- Understanding of Nat CAT management from both a financial and operational standpoint.
- Experienced working across borders and with remote stakeholders effectively
- Process Design/ Improvement in claims with proven experience of using technology to optimize claim efficiencies and outcomes
- Working with data and reporting. Including strong grasp of Data Governance; Reporting and Analysis
- Vendor Assessment and Management experience
- Strong communication and presentation skills including to leadership

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

**Enjoy benefits that take care of what matters**

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

**Reimagining insurance to make a bigger difference to the world**

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk,