Servicenow Delivery Lead

Overview
Make your move. Make your mark
Put your fingerprints on the future to progress your career
Make a difference, make it meaningful
The opportunity to join our team
We\'re looking for a ServiceNow Delivery Lead to join our Service Management team who can take vision to delivery - fast, smart, and with impact. From day one you\'ll be leading projects that matter, owning delivery across the whole lifecycle, and helping us unlock real business value.
This role is for someone who thrives on turning ideas into outcomes, navigating complexity without the red tape, and driving meaningful change across a large enterprise. One day you\'ll be scoping and kicking off a new project; the next, you\'ll be unblocking a delivery team, guiding stakeholders through tough calls, and making sure ServiceNow is delivering its full potential.
Key Responsibilities
Lead and deliver ServiceNow projects end-to-end - on time, on budget, and with impact
Stand up new initiatives from scratch: scope, plan, and initiate delivery
Drive automation, integration, and self-service adoption to improve efficiency
Maximise out-of-the-box features and best practices for consistency and maintainability
Collaborate with architects, developers, and business units to ensure seamless execution
Monitor progress, manage risks, and keep stakeholders engaged throughout delivery
What you will bring
You are more than a project manager - you know how to take ownership of delivery, keep things moving, and build trust quickly. You can navigate complexity, and you have the confidence to engage with everyone from developers to executives. Most importantly, you know how to turn ServiceNow into real business value.
Proven track record delivering complex ServiceNow initiatives in enterprise environments
Strong project management and delivery skills, including frameworks, budgeting, and timelines
Deep understanding of ITSM / ITIL processes and ServiceNow enablement
Excellent communication and stakeholder engagement skills - technical and business
Ability to build trust, influence decisions, and adapt delivery frameworks to real-world needs
Knowledge of ServiceNow SPM, with industry certifications (ITIL / ServiceNow) highly regarded
Find the better way
What gets us excited about working here? Helping people feel good about their money as one of Australia\u2019s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we will show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.
If this sounds like your kind of career, you sound like our kind of person. With us, you will do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you will be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it \"putting our fingerprints on the future\".
People-inspired tech
Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.
To Apply
Read more here about why you should join our team.
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.
Please note that applications from agencies will not be considered at this time.
We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.
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