Customer Coordinator

2 weeks ago

Perth, Western Australia Westrac Full time

Posted Date: 4 Sep 2024- Location: Guildford PDC, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the Service Delivery Manager, the **Customer Coordinator** is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries.

As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer's repair and service requirements are achieved.

**Location**: South Guildford, WA

**Roster**: Monday-Friday, 10.5-hour days

**To be successful the following is required**:

- A Trade Qualification OR mechanical aptitude with experience in a customer service role.
- Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving, communication and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free and secure onsite parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job # 2873

  • Patient Service Navigator

    1 week ago

    Perth, Western Australia beBeeCare Coordinator Full time $80,000

    **Job Title:** Dispatch / Call TakerJob Description:We are seeking a skilled and professional individual to fill the role of Dispatch/Call Taker. The successful candidate will be responsible for ensuring the smooth and efficient resourcing, scheduling, and logistical operations necessary to maintain our high standard of service delivery.Key...

  • Customer Coordinator

    2 weeks ago

    Perth, Western Australia Westrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Coordinator

    7 days ago

    Perth, Western Australia Westrac Full time

    Posted Date: 6 Jan 2025- Location: Perth Precinct, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of...

  • Customer Engagement Coordinator

    2 weeks ago

    Perth, Western Australia Schlumberger Australia Pty Ltd Full time

    **About SLB**:We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • Customer Service Coordinator

    2 weeks ago

    Perth, Western Australia beBeeService Full time $72,000 - $84,000

    As a Customer Service Coordinator, you will play a vital role in maintaining the smooth operation of our business. Your primary responsibility will be to support field teams and coordinate services, ensuring that every job runs efficiently and effectively.The ideal candidate will possess excellent communication skills, both written and verbal, and have the...

  • Customer Service Coordinator

    2 weeks ago

    Perth, Western Australia Civilmart Full time $104,000 - $130,878 per year

    Who We Are Burdens Australia is a leading supplier of innovative products into the Australian civil infrastructure market. We have been recognised for our expertise in manufacturing and supplying specialised products across sectors including civil, electrical, plumbing, rail and water. Our reputation for delivering high-quality solutions and fostering...

  • Technology Customer Coordinator

    1 week ago

    Perth, Western Australia Westrac Full time

    **history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**Reporting to the Technology Operations Support Manager the Technology Customer...

  • Customer Service Coordinator

    1 week ago

    Perth, Western Australia beBeeWarranty Full time $60,000 - $65,000

    Customer Service CoordinatorWe are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of the customer service department, you will be responsible for providing exceptional service to our customers.The ideal candidate will have previous experience in warranty administration or a strong administration background, with...

  • Customer Service Coordinator

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Customer Service CoordinatorWe are seeking a highly motivated and organised Customer Service Coordinator to join our team.The successful candidate will have a good understanding of purchasing processes, general retail operations and excellent communication skills in both verbal and written English.Main responsibilities include:Filing, creditors,...

  • Customer Service Coordinator

    1 week ago

    Perth, Western Australia beBeeCustomerService Full time $60,000 - $80,000

    Customer Service CoordinatorThe role of a Customer Service Coordinator plays a pivotal part in guiding clients through various processes, connecting them to relevant services within the organisation. As the initial point of contact, this position assists clients in achieving their funded goals by coordinating their services and ensuring a smooth...