Customer Service Coordinator

2 weeks ago

Perth, Western Australia Civilmart Full time $104,000 - $130,878 per year

Who We Are

Burdens Australia is a leading supplier of innovative products into the Australian civil infrastructure market. 

We have been recognised for our expertise in manufacturing and supplying specialised products across sectors including civil, electrical, plumbing, rail and water. 

Our reputation for delivering high-quality solutions and fostering lasting relationships with clients and partners is a foundation of our continued success. 

Your New Role

As the Customer Service Coordinator, you will deliver exceptional customer experience and drive operational excellence within a fast-paced and collaborative environment. You will be the first point of contact for customer enquiries across our product range, resolve challenges efficiently and professionally, and also provide accurate pricing, delivery information and product support. 

You will undertake a variety of activities including but not limited to:

  • Managing purchase orders, invoices, and pre-payment arrangements.
  • Collaborating with operational and technical teams to prepare accurate quotes.
  • Identifying and flagging system errors for resolution.
  • Maintaining customer databases and generating activity reports.
  • Ensuring inventory levels meet forecasted demand across locations

Benefits

  • Access to a variety of discounts and services through the Flare Benefits Platform
  • Ongoing training and development opportunities.
  • Regular remuneration reviews
  • Access to novated leasing

As the successful Customer Service Coordinator, you will possess:

  • Proven experience in customer service, sales coordination, or administration.
  • Strong communication skills and a customer-centric mindset
  • Exceptional attention to detail and ability to manage multiple priorities.
  • Exceptional organisational and time management skills.
  • Proficiency in Microsoft Office (especially Excel) and ERP systems

Apply today to take the next exciting step in your career

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