Technical Support Officer

1 week ago

Brisbane, Queensland, Australia Colliers Full time

Overview
Join to apply for the
Technical Support Officer
role at
Colliers
.
Direct message the job poster from Colliers.
Responsibilities
Identifying and proactively resolving IT issues, primarily for the Brisbane CBD, E&D & Gold Coast offices
Providing first and second level hardware and software support
Adhering to all processes and documenting procedures accordingly
Making recommendations on upgrades and replacements when necessary
Proactively building the IT brand via local delivery of customer facing technology initiatives
Involvement in IT projects
Qualifications
Some of the key technologies that this position will be supporting are:
Windows 10 and Windows 11
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Citrix
MS Teams
Audio and Visual (conferencing)
SCCM and Intune
To be successful in this role you will have
Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
A minimum of 3-5 years' experience in similar IT support roles
Be organized, with the ability to work autonomously with a busy and varied workload
Strong customer/client focus with excellent communication skills
Experience with hardware lifecycle management would be an advantage
Experience in working with Microsoft applications and a working knowledge of networks
Experience of building business relationships and servicing senior level management
Ability to confidently deliver any information session or training as required
ITIL V3 certification essential and V4 desirable
Windows 11 and Intune desirable
Application information
This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you.
Please apply with your CV or call Kate Dobbie, Associate Director | Careers on for more information. Applications will be accepted directly rather than via recruitment agencies.
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