Apprentice Support Officer

Chisholm Institute, as a participating TAFE Institute is contracted to provide Apprenticeship Support Officers (ASO) to support the successful participation and completion of the apprenticeships undertaken under the guidelines of the Victorian Government's Department of Training and Education.

The Apprenticeship Support Officer is a key and active participant of the Student Support and Engagement business area and provides support to apprentices working in the designated zone that Chisholm Institute manages.

The role requires travel across various different locations mostly in Southeast Peninsula. You will also need Current Australian Driver's Licence and your own well maintained vehicle to travel across to different Chisholm campuses.

**Key Accountabilities include**:

- Manage a caseload of apprentices and act as a key liaison and advisor to apprentices
- Assist apprentices to quickly resolve issues arising with stakeholders in that relationship
- Provide mentoring and support whilst referring apprentices to liaise with personal support agencies
- Develop and maintain a strong customer-focused approach to the delivery of timely, accurate and appropriate information and expert advice to various stakeholders.
- Gather, record and maintain accurate and timely data entry using designated IT systems. Complete workplace visits during placements to support students and enhance learner skills.
- Liaise with key stakeholders such as employers, schools and other education providers to explore pathway options for learners

**ABOUT YOU**

You will have qualifications, skills, and experience in:

- A relevant tertiary qualification and related industry experience, or an equivalent combination of relevant experience, education, and training
- Sound knowledge and familiarity of the Victorian Vocational Education and Training sector including the role of RTOs and Australian Apprenticeship Support Networks
- Sound knowledge of, and experience working within, the apprenticeship field
- Well-developed customer service and interpersonal skills, with the ability to work autonomously and to use own initiative
- Excellent time management and organisational skills with the ability to self-manage caseloads
- The ability to respond to emergency situations that occur during out of hours, including evenings and weekends

**ABOUT US**

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne's southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here

**WHAT WE OFFER**
- **An Inclusive work culture**:

- Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through **relevant and responsive high-quality education.**:

- **Professional Development**:

- continue to grow your career as you nurture your students
- **Networking Opportunities** with Industry Partners
- **State of the art facilities** on our campuses
- **Free on-site parking** as well as locations close to public transport
- **Free Employee Assistance Program**:

- get the support you want. Its confidential.
- a cover letter
- your resume
- contact details of three (3) referees
- Certified copies of all qualifications and transcripts as listed on resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Certified copy of unrestricted rights to work in Australia
- Police Check (position dependent)

**Applications for this position close at 6pm, Sunday, 20 October 2024.**

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Robert Westerman, Team Leader

Find out more about us by visiting us on our Website and social media sites.

Position description

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Information statement
- fixed term employment

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