Senior Retail Operations Manager

3 days ago


Australia Bebeemanager Full time

Store Leadership Role
We are seeking a highly skilled Store Manager to lead our large-format retail store in Suva, Fiji. As a seasoned professional with a proven track record of driving operational excellence and achieving financial targets, you will be responsible for overseeing all aspects of store operations, ensuring the highest standards of performance, customer satisfaction, and operational efficiency.
Key Responsibilities:
Leadership & Store Operations:
Provide clear direction and effective leadership to all store staff, ensuring alignment with company objectives and adherence to best practices. Foster a positive and productive store environment through communication and support of corporate, regional, and field teams.
Compliance & Regulations:
Ensure compliance with all relevant federal, state, local, and industry-specific regulations affecting store operations. Monitor and control costs by identifying opportunities to reduce expenses, improve productivity, and enhance overall profitability.
Inventory & Purchasing:
Oversee inventory control to maintain optimal stock levels and tight inventory turnover. Work closely with procurement teams to ensure product availability, pricing accuracy, and competitive merchandising. Regularly communicate with procurement and regional teams about market trends, product lines, and customer demands to keep inventory aligned with customer needs.
Operational Planning & Financial Oversight:
Develop and implement monthly operational plans, ensuring alignment with regional goals and fiscal objectives. Monitor financial performance against set targets, tracking any variances and reporting on progress to the corporate office. Stay informed about changes in tax, duties, and other regulatory factors affecting store operations.
Cross-Department Collaboration:
Facilitate communication between departments such as procurement, advertising, HR, and maintenance to ensure smooth operational flow. Work with Category Managers to refine product offerings, resolve merchandising issues, and suggest improvements, promotions, and pricing strategies.
Training & Development:
Lead the training of store personnel on merchandising standards, product knowledge, customer service, and operational procedures. Provide operational training on financial standards, inventory control, and loss prevention. Promote a safe, clean, and welcoming environment for both staff and customers.
Staff Development & Performance Management:
Identify high-potential team members and develop them for future management roles. Implement customized training programs to build skills and prepare individuals for promotion. Track and report on staff progress, and provide recommendations for promotions or transfers.
Requirements:
Experience in large-format retail management, with a minimum of 5+ years in similar role.
Proven track record of driving operational excellence and achieving financial targets.
Strong leadership and team-building skills with the ability to coach and develop staff at all levels.
Excellent communication and organizational abilities, with a focus on collaboration across departments.
Solid understanding of inventory management, cost control, and financial reporting.
Ability to adapt to and implement change in a dynamic retail environment.
This role is based in Suva, Fiji so all suitable applicants must be able to relocate.



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