All-Around Administration Support Officer I The

**POSITION DESCRIPTION
**Position Title **Marion Outdoor Pool Administration Support Officer

**Classification **MOA Level 2 - $69,512.31

**Status **Contract

**Reporting to **Team Leader Marion Outdoor Pool

**Division **City Development

**Key Internal **City Property Team, Customer Service and Records Management
**Liaisons **departments, communications team and council staff

**Key External **Residents, community groups, State Government, education providers,
**Liaisons **businesses and related organisations

**Our Purpose**

To improve our residents' quality of life; continuously,
smartly and efficiently.

Six themes in our Community Vision represent the

shared value and aspirations that will guide how our

city develops - liveable, valuing nature, engaged,

prosperous, innovative and connected.

**City of Marion Values**

Our values are critical to us as they help drive

behaviours that will enable us to achieve the

Council's vision.**
**With the community and safety at the forefront of

everything we do, Marion values:
**Respect,** **Integrity,** **Achievement, Innovation
**Purpose**

The Marion Outdoor Pool Administration Support Officer will provide effective and efficient support to the
Team Leader Marion Outdoor Pool, and the administration requirements for the operation of the Marion
Outdoor Pool. This includes providing efficient reception duties, point of sale operations and customer
information for programs and pool users.

The position will focus on supporting the Marion Outdoor Pool team to achieve high quality

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**POSITION DESCRIPTION
administration processes and excellent customer service. The position includes responsibility for
coordinating the promotional approaches within the marketing plan in accord of the pool timeframes and
budget requirements.

**Key Responsibilities and Key Outcomes**

Key outcomes of the position are to assist the Marion Outdoor Pool Team through providing high level
administrative support, with particular emphasis on:

- Delivering high quality first point of call customer service within all required reception and kiosk tasks

with efficient and effective processes.
- Maintaining, collating and appropriately implementing customer records management for effective

pool bookings and pool usage including but not limited to monitoring and reporting operational levels

through retaining and collating statistical information and implementing marketing and promotional

activities.
- Undertaking administration tasks such as word processing, document storage, document

development and updating, data entry and associated reporting.
- Implement sound financial tracking to ensure timely processing of invoices and petty cash is used in

accord of organisational procedures.
- Contributing to a positive team culture through supporting the team with promotional initiatives

including social media and print material development.
- Maintaining pool product sales through monitoring stock levels and ensuring products are displayed

and presented positively within the reception area.

**Person Specification**

**Essential Requirements**

The following essential requirements will be used in the assessment of the applicant in order to determine

**Skills, Attributes, Knowledge & Experience**
- Sound computer literacy with ability to use Word, Excel, Outlook, Internet, other software packages.
- Demonstrated commitment to customer service and continuous improvement._ _
- Liaise appropriately on progress of tasks with team members.
- Use initiative and judgement to meet multiple deadlines.
- Participate in the efficient functioning of the team by presenting a work focussed and professional

approach.
- Demonstrate a commitment to own ongoing personal and professional development.
- Knowledge of OH&S and EEO principles._ _
- Organisation, communication and time management skills.
- Willing and able to do manual labour including lifting weighty boxes and products.
- Ability to relate to people of diverse backgrounds.
- Understanding of importance of corporate and community facility standards.
- Knowledge of local government environment.
- Flexibility to meet sometimes rapidly changing priorities and variable working hours.
- A commitment to providing a high level of customer service to all customers.
- Self motivated and enthusiastic.
- Ability to work without supervision.

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**POSITION DESCRIPTION
- A willingness to take on and learn new tasks.

**Desired Requirements**

**Skills, Attributes, Knowledge & Experience**
- Ability and commitment to achieve high levels of performance as an individual, in a team and across

the whole organisation.
- Experience working within a community service/recreational facility is desirable
- Ability to undertake and achieve a performance level in a variety of different tasks and functions as

part of a multi-skilled work unit.
- Knowledge in food safety and preparing an