Front Office Duty Manager

5 days ago

Brisbane, Queensland, Australia 21C Museum Hotels Full time

OverviewSituated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests.
With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City, offering bright, colourful and stylish accommodations and a vibrant culture of Heartists who work here with us.Our team values here at ibis Styles are:Fun - We're all about embracing the fun vibes
Picture a place where laughter echoes, where creativity is encouraged, and joy is contagious.
It\'s all about conjuring unforgettable moments for our team and guests.Care - Care and loyalty are at our core; we look out for one another and have each other\'s backs.Excellence - Excellence is our anthem
We celebrate our victories and this fuels our continued success.Empowerment - Our team thrives on flexibility and autonomy, and we embrace a \'failure-friendly culture\'.
Learn more about us via LinkedIn: are looking for our next Full-Time Front Office Duty Manager to join the ibis Styles Brisbane Elizabeth Street team.ResponsibilitiesWe are seeking a dynamic and guest-focused Front Office Duty Manager to join our team at ibis Styles Brisbane.
In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adherence to Accor service standards.You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting, handle guest enquiries and resolve issues professionally and promptly.
Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations.
Train, mentor and develop the team, fostering a positive Heartist culture.
Drive revenue through upselling and loyalty engagement.
Ensure compliance with WHS, security and Accor brand standards.QualificationsYou will bring previous experience in a hotel Front Office as a Duty Manager, strong leadership, communication and problem-solving skills.
Proficiency in hotel systems, Opera and Accor systems is an advantage.
Ability to work a flexible roster including weekends and evenings.
Passion for hospitality and delivering outstanding guest experiences.Employee BenefitsBecome part of our Stylish team here at ibis Styles and you\'ll look forward to the following benefits:Daily lunch options providedStaff discounts in the restaurantAccor employee staff rates at any Accor property worldwideFood and Beverage discounts at Accor outletsInner city location - public transport options at our doorFriendly and inclusive teamCareer growth and learning and developmentDiscover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo
#BELIMITLESSCome and join our Stylish Heartist Team today
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