Claims Quality

1 week ago

Sydney, New South Wales, Australia Iag New Zealand Full time

Create impact as a Claims Quality & Compliance Team Leader.

Join the largest general insurance group in Australia and New Zealand.

**NRMA Insurance **has been protecting what matters for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's largest and most iconic brands.

**Your Role**

Joining Retail Insurance Australia (RIA) with brands such as NRMA Insurance & ROLLiN' to lead a team of Specialists within the CTP Claims Quality & Compliance function, you'll play a key role in the design, implementation, execution, reporting and communications of the Quality Assurance Program for the function.

As a leader and coach, you'll support and uplift your team's performance with training, development opportunities, and continuous improvement of business process.

**This is a permanent full-time role, and we welcome applicants from Adelaide, Brisbane, Melbourne, and Sydney.**

**About You**

We are looking for someone with a good attitude, who will be a solid team fit with the following skills and experience:

- Experience managing or familiarity with personal injury claims
- Ability to interpret and analyse legislation, regulations, and guidelines, with sound knowledge of compulsory third party legislation and regulations preferred
- Proficiency in operating systems (such as ClaimCenter 8, Tableau, ServiceNow) and project management of cross-functional initiatives
- Strong communication and leadership skills with experience in coaching and mentoring
- Proven ability to build and maintain influential relationships with internal and external stakeholders, balancing improvement efforts with customer, regulator, and community expectations
- Familiarity with auditing and assurance methodologies, frameworks, and approaches would be advantageous

**Applications close Wednesday 25 September 23:59pm AEST.**

**ABOUT US**

You'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.

All this shows up in what we offer:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- An AWEI Awarded business
- Join great employee network communities
- Keep your skills current and accredited with the IAG Academy portal

Learn more about who IAG is here.

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