Technical Product Support Engineer

6 days ago

Melbourne, Victoria, Australia Pexa Full time

Hi, we're Smoove, part of the PEXA Group.Our vision is to simplify and revolutionise the home moving and ownership experience for everyone.
We are on a mission to deliver products and services that remove the pain, frustration, uncertainty, friction and stress that the current process creates.
We are a leading provider of tech in the property sector - founded in 2003, our product focus has been our conveyancer two-sided marketplace, connecting consumers with a range of quality conveyancers to choose from at competitive prices via our easy-to-use tech platform.
We are now building out our ecosystem so consumers can benefit from our services either via their Estate Agent or their Mortgage Broker, through smarter conveyancing platforms, making the home buying or selling process easier, quicker, safer and more transparentWhy join Smoove?
Great question
We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms – who together achieve outstanding results.
Our transparent approach and open-door policy make Smoove a great place to work and as our business expands, we are looking for ambitious, talented people to join us.As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health.
Your day may begin by investigating an issue raised by CX— replicating the problem, analysing logs or API behaviour, and escalating to engineering when required.
You'll also support client implementations by assisting with technical setup, resolving early-stage issues, and ensuring a smooth handover at go-live.
In parallel, you'll help coordinate product assurance activities — tracking vulnerability remediation, confirming availability metrics, and supporting audit requirements in collaboration with responsible teams.
This is a hands-on operational role that enables Product and Technology teams to operate more effectively.
You'll act as a trusted point of continuity across CX, delivery, and product assurance — reducing friction, improving response times, and helping the business scale with confidence.
It suits someone who thrives on problem solving, takes ownership of detail, and enjoys working across teams to deliver better outcomes.

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