Allocations And Service Coordinator

1 week ago

Sydney, New South Wales, Australia Care Connect Full time

Posted: 03/09/2025

Closing Date: 02/10/2025

Job Type: 3. Maximum Term - Full Time

Location: Bella Vista

Job Category: Direct Care

**Do you want to make a real difference in people's lives?**
At Care Connect, we're looking for a dedicated and detail-oriented **Allocations and Service Coordinator** to join our Direct Care Services team. This is a rewarding opportunity to contribute to your community while supporting clients to live independently at home.

**About the role**

As an **Allocations & Service Coordinator**, you'll play a key role in ensuring our clients receive the care they need, when they need it. Working within our **Direct Care Services team**, you'll coordinate and schedule services that directly support people to live independently in their own homes.

This role is based at our **Bella Vista office** with **hybrid work arrangements** available and will involve working a fortnightly rotating roster. The role is a full-time, maximum-term contract to 30th June 2026.

Key responsibilities include:

- Coordinating client services with a strong focus on responsiveness, reliability, and professionalism
- Building efficient care worker schedules, accounting for planned leave and minimising travel time between shifts
- Managing ad hoc daily changes from clients and care workers
- Achieving rostering efficiency KPIs
- Communicating service changes with clients in a clear, supportive manner
- Assisting the Team Leader with additional tasks as required.

This is a dynamic role, perfect for someone who enjoys problem-solving, thrives on organisation, and takes pride in creating smooth, efficient schedules that delight both clients and care workers. Above all, you'll prioritise the well-being of our clients in everything you do.

**About you**

You are a strong team player who enjoys continuous improvement and thrives in a fast-paced environment. Respect, confidentiality, and professionalism come naturally to you. Most importantly, you share our workplace values of **Collaboration, Courage, Authenticity, Respect and Excellence (CARE)**.

To succeed, you'll bring:

- Minimum 2 years' experience in rostering or scheduling, ideally in aged care or community services.
- Experience using the **Skedulo system** (highly desirable).
- Exceptional customer service and interpersonal skills - listening, verbal, and written.
- Strong time management and organisational skills.
- A warm, helpful communication style that builds credibility and rapport.
- High attention to detail, accuracy, and a methodical approach.
- Proficiency with Microsoft Office and other client management systems, with the ability to learn new technologies quickly.
- High-speed data entry skills (minimum 45wpm) with accuracy.
- Strong problem-solving and negotiation skills, particularly under pressure.

**What's in it for you?**

At Care Connect, we believe in supporting our people as much as our clients. You'll enjoy:

- A competitive salary **plus salary packaging benefits** to maximise your take-home pay.
- **Flexible working arrangements** to support work/life balance.
- A **passionate and supportive team** that values care, respect, and collaboration.
- Ongoing **training and development** to support your growth and career progression.
- Access to an **Employee Assistance Program**, discounted health insurance, and wellbeing products.

**How to Apply**

Are you our next **Scheduling Superstar**?

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