Allocations and Service Coordinator

Overview

Join to apply for the Allocations and Service Coordinator role at Care Connect - Community Care Provider.

Description: Do you want to make a real difference in people's lives? At Care Connect, we're looking for a dedicated and detail-oriented Allocations and Service Coordinator to join our Direct Care Services team. This is a rewarding opportunity to contribute to your community while supporting clients to live independently at home.

About The Role

As an Allocations & Service Coordinator, you'll play a key role in ensuring our clients receive the care they need, when they need it. Working within our Direct Care Services team, you'll coordinate and schedule services that directly support people to live independently in their own homes.

This role is based at our Bella Vista office with hybrid work arrangements available and will involve working a fortnightly rotating roster. The role is a full-time, maximum-term contract to 30th June 2026.

Key responsibilities

• Coordinating client services with a strong focus on responsiveness, reliability, and professionalism
• Building efficient care worker schedules, accounting for planned leave and minimising travel time between shifts
• Managing ad hoc daily changes from clients and care workers
• Achieving rostering efficiency KPIs
• Communicating service changes with clients in a clear, supportive manner
• Assisting the Team Leader with additional tasks as required.

This is a dynamic role, perfect for someone who enjoys problem-solving, thrives on organisation, and takes pride in creating smooth, efficient schedules that delight both clients and care workers. Above all, you'll prioritise the well-being of our clients in everything you do.

About You

You are a strong team player who enjoys continuous improvement and thrives in a fast-paced environment. Respect, confidentiality, and professionalism come naturally to you. Most importantly, you share our workplace values of Collaboration, Courage, Authenticity, Respect and Excellence (CARE).

To succeed, you'll bring:

• Minimum 2 years' experience in rostering or scheduling, ideally in aged care or community services
• Experience using the Skedulo system (highly desirable)
• Exceptional customer service and interpersonal skills - listening, verbal, and written
• Strong time management and organisational skills
• A warm, helpful communication style that builds credibility and rapport
• High attention to detail, accuracy, and a methodical approach
• Proficiency with Microsoft Office and other client management systems, with the ability to learn new technologies quickly
• High-speed data entry skills (minimum 45wpm) with accuracy
• Strong problem-solving and negotiation skills, particularly under pressure

Requirements

• Full Australian working rights
• Current Police Check and Working With Children Check (we can arrange a police check for successful candidates)
• The process also includes a psychometric assessment

What's in it for you?

At Care Connect, we believe in supporting our people as much as our clients. You'll enjoy:

• A competitive salary plus salary packaging benefits to maximise your take-home pay
• Flexible working arrangements to support work/life balance
• A passionate and supportive team that values care, respect, and collaboration
• Ongoing training and development to support your growth and career progression
• Access to an Employee Assistance Program, discounted health insurance, and wellbeing products

How To Apply

Are you our next Scheduling Superstar?

Click Apply Now and upload your current resume - we'll be in touch to keep you updated on the progress of your application.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

EEO and Compliance

We are an Equal Opportunity employer and welcome applicants from all backgrounds to apply.

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