Claims Officer, Worker Services

OUR PURPOSE IS 'TO PROTECT'WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCEClaims Officer, Worker ServicesFull time, fixed-term role opportunities | 7.25 hr days Monday-FridayRole based in Woonona, Singleton or Speers Point with onsite parkingHybrid working available after training periodAbout The RoleCoal Services is looking for two Claims Officers to support Worker Services team on full-time, fixed-term contracts of 4 months and 18 months.As a Claims Officer with Coal Mines Insurance (CMI), you will be responsible for the efficient and effective management of claims-related administration and customer-service activities.Your Main Responsibilities Will IncludeAccurate and timely payment of accountsRegistration of claims and early notificationsEfficient management of customer claims administration, mail, phone enquiries and file managementAbility to meet KPI targets in a timely mannerActive participation in ongoing projects under managementAbout YouYour education, experience and skills will include:Business Administration Certificate (essential)Strong computer skills especially with Adobe and Microsoft OfficeTeam player with a focus on customer service excellenceProfessional phone manner with clear verbal and written communication skillsExcellent attention to detail and commitment to learningOrganisational skills and ability to prioritiseDemonstrated behaviours aligned to our company values and culture - we care, we work together, we make a differenceWhat We OfferCheck out our Benefits page to learn more about our Employee Value PropositionFriendly and supportive team cultureRemote working up to 3 days/week once trained (subject to business needs)7.25-hour days, Monday to Friday5 weeks annual leave plus 20% leave loading (pro rata)18 days personal leave & 3 days family and emergency leave (pro rata)Superannuation co-contribution schemeAdditional company holidays at Easter and ChristmasAccess to onsite gym and onsite parkingProfessional Development daysReward and Recognition program to celebrate your successRetailer discounts through Smart Spending AppAccess to Employee Assistance Program and novated leasingAbout UsCoal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.Coal Mines Insurance (CMI) is responsible for administering a workers compensation scheme for the NSW Coal Mining industry.
CMI has two customers Workers and Employers.
Employers pay a premium in exchange for workers compensation coverage – this funds the cost of claims and also the majority of the Coal Services operation.
Workers are the primary beneficiary of the CMI Scheme.Important information re: your applicationPermanent roles are open only to Australian and New Zealand Permanent Residents or Citizens.
Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.Successful applicants will be required to complete a satisfactory background check (including criminal history and references) prior to commencement of employment.We take our responsibility to protect the industry that we work in very seriously.
Our people, Customers and Community safety and wellbeing are priorities for us.To ApplyPlease complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.Applications close 05 September 2025.
Please note applications may be shortlisted and progressed prior to the closing date.For greater insight into Coal Services, be sure to check out our website at /
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