
Customer Service Agent
2 weeks ago
Job DescriptionWe are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience
You will be responsible for:Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.Meet quality, productivity, and QA assessment targets in line with business goals.Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.Capture and manage customer interactions accurately and within agreed timeframes.Actively promote LE offerings to retain customers and support business growth.Seek and act on customer feedback to continually enhance the LE experience.Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.Meet rostering and availability commitments, supporting colleagues and projects as required.Commit to ongoing personal and professional development.QualificationsWhat we are looking for:Someone that is used to a high volume of calls
Flexibility, this role would suit someone who is very flexible with a variety of shifts available.
We are here to service our customers between 7am and 10pm, 7 days a week.You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel
Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required.Likewise, if you have previous experience of Salesforce it would be beneficial.If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you
Additional InformationWhat's in it for you?
Flexible hours from 7am - 10pm, 7 days a week.Competitive remuneration package - Base $62k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service)First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment – Friday afternoon onsite gatherings (wine included) and monthly celebrations.Opportunity to experience the travel we sell through famils.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave
If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you
We embrace diversity in our people and make hiring decisions based on your experiences and skills.
We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status.
You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are.
Please let us know if you require any reasonable adjustments during the interview.As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timePrimary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Ipa Personnel Services Full timeOur client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Austcorp Executive Full timeMust have experience in customer service- Must be able to pass medical and police check- Opportunities for progressionWe are searching for an experienced **Customer Service Agent** to work within our clients sheet metal site in Tullamarine**What are the benefits?**- Great culture and working environment- Top industry performer- Skilled and professional team-...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Kennards Hire Full time**Customer Service Agent**- ** Collaborate with local teams to solve problems and create seamless customer experiences.**:- ** Join a dynamic, family-oriented company focused on growth, innovation, and employee development.****With Kennards Hire You Can**As a company that's been around since 1948, we know what matters most: family and it's at the heart of...
-
Customer Service Agent
1 week ago
Melbourne, Victoria, Australia Coles Supermarkets Full timeIt takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just...
-
Customer Service Agent
1 week ago
Melbourne, Victoria, Australia Luxury Escapes Full timeCompany DescriptionLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Probe Operations Pty Ltd Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.We are dedicated to doing things better than...
-
Customer Service Agent
1 week ago
Melbourne, Victoria, Australia Hassett People Solutions Full timeRapidly-growing scale up organisation- Inner Eastern Suburbs Location with flexible working arrangements- $60-70k + superannuation (dependant on experience)**ABOUT OUR CLIENT AND THE ROLE**Our client is a PE-backed tech product company that's revolutionising its industry through its exciting products and services, powered by AI. As the business is rapidly...
-
Customer Service Agent
1 week ago
Melbourne, Victoria, Australia Probe Cx Part time**About the role**We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Global-E Online Ltd. Full timeWe're looking for aCustomer Service Agentto join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At ourrapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...