Field Coach

1 week ago

Melbourne, Victoria, Australia L'Oréal Full time

At L'Oréal, customer experience is key and our Field Coaches are there to develop the most effective and motivated beauty retail staff, delivering Retail Excellence.
ABOUT THE JOB
- Deliver exceptional training programs to retail teams, focusing on product knowledge, sales techniques, and brand storytelling
- Coach and mentor store personnel to deliver a world-class customer experience
- Conduct regular store visits to monitor performance, identify opportunities for improvement, and ensure brand consistency
- Analyse sales data and provide insights to optimise strategies
- Build strong relationships with retail partners, fostering collaboration and mutual success.

ABOUT YOU
- Proven experience in retail management or training within the beauty industry, preferably with luxury brands
- Strong understand of beauty trends and customer needs
- Exceptional communication, presentation and interpersonal skills
- Ability to travel to key locations in Melbourne CBD, Chadstone, Highpoint and Doncaster
- Proficiency in sales techniques and retail best practices.

ABOUT THE PERKS
- Direct Impact on World-Class Customer Experience and Brand Success
- Immersive Experience within the Elite World of Luxury Beauty
- Exceptional Opportunities for Professional Development and Skill Mastery
- A Dynamic, Travel-Rich Work Environment with Diverse Engagement

**ABOUT THE DIVISION**:
In the L'Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
ABOUT L'OREAL GROUPE, AUSTRALIA AND NEW ZEALAND
L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.
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