Professional Risk Claims Consultant

2 weeks ago

Melbourne, Victoria, Australia Insurance Australia Group Full time

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

The purpose of the role and your unique contribution to IAG's purpose is to effectively manage complex professional risk indemnity claims, providing a full legal defence and/or resolution of all claims, which can encompass a negotiated resolution or managing litigation to verdict at trial, ensuring an optimum and efficient service to customers, maximising opportunities to ensure claims are processed to meet our customer and financial objectives within expected delivery timeframes.

**Key Responsibilities**
- Provide clear instructions and guidelines on complex litigated claims to legal practitioners to achieve the most effective claims outcome. For non-litigated claims, negotiate with the claimants to ensure the most cost-effective outcome for CGU
- Administer claims including cheque processing, auditing and reviews in accordance with the requirements set out in the claim's manual
- Deliver exceptional customer service to CGU customers through efficient and customer centric service, ensuring that the full protection provided by the policy is given to the insured
- Support the achievement of CGU's objective of being a leader in the intermediated insurance industry by demonstrating behaviours which enable effective teamwork and proactive, efficient Claims management

**Skills & Experience**
- Extensive experience in management of professional indemnity claims
- Build and maintain service quality and customer service excellence to achieve service metrics
- Effectively build and manage relationships with all key internal and external stakeholders
- Professional risks insurance experience
- Relevant tertiary qualifications e.g. Law (desired)

Ready for anything? Let's talk.

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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