Customer Experience Team Leader

2 weeks ago

Sydney, New South Wales, Australia Karmo Full time

Overview
Join to apply for the
Customer Experience Team Leader
role at
Karmo
This range is provided by Karmo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$75,000.00/yr - A$100,000.00/yr
What You'll Be Doing
Guide customers through their subscription journey, ensuring it's smooth, simple, and exciting
Lead, mentor, and inspire the Concierge team to deliver outstanding service
Drive subscription growth by meeting and exceeding monthly targets
Oversee subscription documentation and CRM accuracy
Coordinate servicing, detailing, and logistics to keep the fleet in top condition
Encourage customer reviews and referrals to boost brand reputation
Collaborate with national teams to keep everything running seamlessly
What You'll Bring
Strong customer service and relationship management skills
Leadership experience or natural ability to motivate and support a team
Excellent communication and problem-solving skills
Highly organised with strong attention to detail
Confident using CRM systems and basic tech tools
A valid Australian Driver's Licence
What's In It For You
Earn a generous salary per annum + Superannuation + Monthly Commissions
Paid Parental Leave
Friends and Family Subscription Discount
Be part of a growing, forward-thinking business in the automotive space
Work alongside a supportive and high-performing team
Drive real impact through meaningful client relationships and strategic sales initiatives
About The Company
Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.
How To Apply
If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.
*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*
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