Planning Customer Experience

17 hours ago

Sydney, New South Wales, Australia Nsw Planning Full time

**_Do you want your work to make a difference for NSW?_**
- Together, we create thriving environments, communities and economies._
- **Planning Customer Experience & Engagement Officer with DHPI**:

- **Temporary 12 months (with possibility of extension) full-time 35h/w opportunity**:

- **Parramatta location (flexible)/WFH supported**:

- **Salary relative to experience, and ranges from $93,295 to $102,941 + super**

The Customer Service team at Department of Planning, Housing and Infrastructure are seeking to appoint a **Planning Customer Experience & Engagement Officer **to join a public helpdesk team established to provide high quality information services to customers and key stakeholders of the Department.

**About You**

The **Planning Customer Experience & Engagement Officer** serves as the initial contact point for managing customer submission requests within the department and helps with enquiries, including the submission upload process for State Significant Developments or State Development Applications (DAs) on the NSW Planning Portal.

Join our high achieving team and contribute to continuous improvement initiatives for the provision of best practice customer service for internal stakeholders and for the people and communities of NSW.

**We are looking to build a Talent Pool for future planning of our teams here at the Department of Planning, Housing and Infrastructure through this recruitment process.**

For more information read the full Role Description: Planning Customer Experience & Engagement Officer

**About Us**

The Department of Planning, Housing and Infrastructure (DPHI) are building the future of NSW through delivering diverse planning, housing solutions and infrastructure across the state. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.

In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DPHI supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.

**To Apply**

**Applications close Sunday 9 June at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

**Looking for more information or assistance in applying?**

Our Diversity team can assist to:

- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks

If you are an Aboriginal or Torres Strait Islander check out Our Mob on Country to see the work we do and get assistance in applying.

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Find us here:

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