Planning Customer Experience

20 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $93,295 - $102,941
About This Opportunity

We are seeking a skilled Planning Customer Experience & Engagement Officer to join our high-performing public service organisation.

This role is an exciting opportunity for you to make a difference in the lives of NSW residents and contribute to delivering diverse planning, housing solutions and infrastructure across the state.

As a key member of our team, you will be responsible for managing customer submission requests, providing high-quality information services, and supporting internal stakeholders and communities of NSW.

In this role, you will work collaboratively with our team to deliver best practice customer service and contribute to continuous improvement initiatives.

You will have the opportunity to develop your skills and expertise in customer experience, engagement, and planning, and be part of a dynamic and inclusive workplace culture.

Key Responsibilities:

  • Manage customer submission requests and provide high-quality information services
  • Support internal stakeholders and communities of NSW
  • Contribute to continuous improvement initiatives

Requirements:

  • Strong customer service skills
  • Excellent communication and interpersonal skills
  • Able to work collaboratively as part of a team
  • Familiarity with planning and customer experience principles

Benefits:

  • Temporary 12 months (with possibility of extension) full-time opportunity
  • Parramatta location (flexible)/WFH supported
  • Salary relative to experience

About Our Organisation

We strive to be a world-class public service organisation that celebrates and reflects the full diversity of the community we serve. We aim to embed Aboriginal cultural awareness and knowledge throughout our department and provide a supportive and inclusive workplace culture.

To Apply

Please submit your application, including your resume and cover letter, outlining your skills and experience relevant to this role.

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