Showroom Manager

3 days ago

Brisbane, Queensland, Australia Mcm House Full time

**Showroom Manager | Fortitude Valley, Brisbane Showroom**

MCM House is excited to be opening a new showroom in Fortitude Valley, Brisbane. We are looking for an experienced Showroom Manager to lead the team for MCM House, Fortitude Valley.

**About MCM House**

Founded by Charles Hinckfuss, MCM House was born from a desire to create high quality, modern furniture that embodied the relaxed, coastal Australian lifestyle. Reflecting an appreciation for contemporary design, today our collections are honest, clean and classic - favouring high-quality têxtiles and a timeless appeal.

The MCM House philosophy centres around attainable luxury that allows you to create a space that truly represents your style and personality. The MCM aesthetic is curated with a grounding combination of natural elements including textured timber, soft linen, steel and stone.

The MCM lifestyle is relaxed, lived-in and effortlessly cool. Playing with proportions, têxtiles, textures, and periods, MCM House creates an energetic feel in any home. MCM House has a range that spans from furniture to lighting, têxtiles, rugs, décor and art from around the world, for you to create a canvas for everyday living.

**Roles and Responsibilities**

It is important to note that the scope of our MCM roles are constantly evolving, therefore each team member must be comfortable with change, however below are some of the main responsibilities we expect from this role currently.
- Manage, maintain and coordinate sales from order to delivery
- Follow up promptly on all quotes and customer enquiries
- Develop warm and professional relationships with all store visitors
- Achieve sales budgets - both personal and team
- Prepare sales activity reports as required
- Participate in regular sales meetings
- Stock management - unpacking, labelling, displaying as per VM guidelines
- Assist with showroom stocktakes as required
- Maintain showroom in accordance with VM presentation guidelines
- Motivating and leading the sales team to ensure that the sales team is achieving set sales targets
- Run all operations of the showroom including but not limited to basic admin, sales, stock management, rostering and showroom maintenance
- Engaging with clients, creating leads and generating sales
- Building upon our design consultation service
- Arranging meetings with design industry clients to build your sales network
- Ensuring that all sales related administrative tasks are performed correctly
- Building long term relationships with new and existing customers, and drive repeat purchases
- Provide mentorship and training as the team grows, ensuring motivation and morale is always high
- Handle escalated customer complaints and follow up with a positive result

**We are looking for someone who has**
- Experience as a Sales Manager managing a team and showroom
- A passion for retail and design
- Demonstrated sales experience with proven record in meeting sales targets
- The ability to communicate with clients and customers
- The drive to be an efficient and a fast-paced worker
- A team player attitude and a willingness to support the whole team
- Immaculate and on-brand presentation

The role will require some weekend work so availability across Saturdays and Sundays is a must.

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