Client Care Coordinator

5 days ago

Wollongong, New South Wales, Australia Home Instead Full time

**The Role**

Home Instead is seeking an enthusiastic Client Care Coordinator to join our team in an exciting and purposeful role, where you can make a real difference in the lives of our clients out in the community.

The Client Care Coordinator is responsible for successfully directing and coordinating all activities associated with the care of potential and existing Private, Ability Care and NDIS clients with the assistance of our Care Coordination Support team.

**Duties**:

- Visiting prospective clients, identifying needs, understanding goals, and creating robust, personalised care plans and actions.
- Reviewing existing clients plans and ensuring that their changing needs and preferences are considered to tailor their care plan to their goals.
- Managing the overall client experience and coordinating effectively with the office team to ensure that all interactions support the needs and best interests of the client while supporting the achievement of operational goals.
- Specialising in supporting adults with chronic and degenerative conditions such as Dementia, Multiple Sclerosis, Motor Neurone Disease and Parkinson's Disease.

**Benefits & Perks**:

- Competitive salary + Super + Fuel allowance
- Option to accrue a monthly Rostered Day Off (RDO).
- A friendly team with an active social club; we have fun, work hard, and take pride in what we do.
- Free Employee Assistance Program for you and your family.
- Personalised development plans consisting of 1:1 coaching, internal training, conferences and workshops.

**Skills & Experience**:

- Experience in the NDIS Industry.
- A sound knowledge of funding structures, service capability, and industry networks.
- Efficient, organised, able to prioritise and good time management skills.
- An effective communicator with a customer service centric mindset, focused on the Client Experience.
- Strong documentation skills, including note-taking, care planning, and data entry.
- An effective delegator and a team player with a positive mindset and appreciation for the importance of your role.
- Experience with MS Office and CRM systems.

**About Home Instead Wollongong**

At Home Instead Wollongong our mission is to enhance the lives of ageing adults and their families. Through exceptional customer service, flexible care options and by providing high quality in-home care, Home Instead has a strong reputation as first-class care provider. We currently support approximately 350 clients and have a team of over 200 people.

We are a fast-growing business that is committed to the development of their staff. We will support you in the work you do. We treat each other with respect and compassion and hold each other to those standards. Our approach is flexible, individualised & accommodating.

**Police Clearance & Driver's Licence**

You will need to be able to pass a police clearance check, have your own car and hold a valid Driver's Licence.

**Australian work rights**

Applicants must have permanent right to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

Li-onsite

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