Vendor Service Owner

**About Us**
At Arrow, we explore and develop gas fields, produce and sell coal seam gas and generate electricity. We have operations across the Surat and Bowen basins, based in Dalby and Moranbah respectively, as well as our corporate headquarters in Brisbane.

Our vision is to be the most competitive and respected developer of unconventional gas value chains in Australia.

We are an incorporated joint venture between Shell and PetroChina (50/50), with a proud history of operating gas and power assets in Queensland since 2000. We are working to meet the demand for cleaner burning fuels through gas supply

**Our Culture**

At Arrow, safety is our highest priority and our values - **respect, lead, own, solve and integrate** - underpin everything we do.

We are proud to be a **Work 180 Endorsed Employer for all Women**. At Arrow, everyone belongs. We have a high-performance culture that celebrates diversity and inclusivity, as one of our key foundations. We believe that enabling people to bring their whole selves to work creates a thriving and successful culture.

**You will be Rewarded**

We recruit talented and motivated people who are passionate about contributing to our journey.

Your appointment will be met with ongoing training and development opportunities, to ensure your greatest potential is realised.

**Our Benefits**:

- Attractive day rates
- Flexible working arrangements - combine work from anywhere and the office with flexible start and finish times
- Work180 Endorsed Employer for Women
- Indigenous support network, 'Bundagadan', offering mentoring, workshops and coaching opportunities

We have a high-performance culture that embraces diversity and rewards quality work.

To meet our growing demands, we are looking for a Vendor Service Owner to join our team.

**The Role**

**Reporting to the ICT Service Manager**, you will optimise value by providing product and service purchasing guidance for the entire ICT department, including input into scope of work definitions for new contracts.

**In addition, you will**:

- Have a personal commitment to consistently role model Arrow's values, code of conduct, safety and the environment.
- Establish positive and productive working relationships with key stakeholders.
- Model inclusive behaviours and create a safe environment where different views and perspectives are encouraged and valued.
- Enhance ICT vendor contract performance by managing all contacts through their lifecycle, ensuring SLAs are adhered to and met.
- Provide contractual continuity for the ICT department by reviewing existing contracts and obtaining approval on strategies for renewal or replacement at least six months prior to expiration.
- Maintain contractual compliance by working collaboratively with CPL and providing guidance to the ICT team.
- Make recommendations for cost savings and/or contractual optimisation by monitoring and analysing trends across a broad view of all ICT contracts.

**About You**
You will demonstrate excellent interpersonal and communication skills along with the ability to contribute to a high performing-team with a second-to-none focus on safety.

Your appointment will be met with ongoing training and development opportunities, to ensure your greatest potential is realised.

**To be successful in the role, you will have**:

- Knowledge of ICT vendor management and ICT governance.
- Direct work experience with software licensing, hardware procurement, and offshore agreements in a purchasing or procurement capacity.
- Strong knowledge of purchasing regulations and laws.
- Solid working knowledge of current ICT technologies, including Cloud services.
- Strong knowledge of ITIL.
- Strong familiarity and technical competence with SLA management.
- One Arrow, One Team._