Customer Relationship Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Customer Service Representative

We are seeking a highly organized and efficient individual to join our team in a full-time role. The successful candidate will be responsible for managing business customer relationships through day-to-day phone interactions.

This position involves utilizing your excellent customer service skills to enhance relationships, nurture the existing portfolio, grow and sustain business services, and explore sales opportunities through proactive promotion of services via inbound and outbound activities.

The ideal candidate will have prior experience in sales, account management, and customer service roles, with highly developed negotiation skills and excellent time management abilities.

The role requires strong communication and interpersonal skills, with the ability to work under pressure, multi-task, and work autonomously while meeting deadlines and key performance indicators (KPIs).

A competitive candidate must possess a high level of attention to detail and demonstrate outstanding verbal and written communication skills.

Responsibilities
  • Manage business customer relationships through day-to-day phone interactions.
  • Nurture existing portfolios and explore sales opportunities.
  • Proactively promote services via inbound and outbound activities.
  • Utilize excellent communication and interpersonal skills to resolve customer inquiries efficiently.
  • Meet deadlines and key performance indicators (KPIs).
  • Maintain accurate records and databases of customer information.
  • Collaborate with other departments to ensure seamless customer service delivery.
Qualifications
  • Prior experience in sales, account management, and customer service roles.
  • Highly developed negotiation and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Demonstrated skills in B2B sales development.
  • Intermediate computer and system skills.
  • Complaint handling experience.
  • Ability to maintain accurate records and databases.
Requirements
  • Valid driver's license.
  • Reliable transportation.
  • Basic computer knowledge.
Preferred Qualifications
  • Certification in customer service or sales.
  • Experience working in a similar role.

We offer a supportive and dynamic work environment, with opportunities for growth and professional development. If you are a motivated and results-driven individual looking to advance your career, we encourage you to apply.

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