Customer Relationship Manager

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Job Description

We are seeking a seasoned professional to manage customer relationships and drive revenue growth for our business customers.

The successful candidate will play a key role in delivering exceptional customer experiences and will be responsible for managing inbound/outbound customer sales and service contracts.

Key responsibilities include:

  • Developing and implementing strategies to retain and grow customer portfolios;
  • Managing customer relationships to support ongoing development, drive customer satisfaction, and achieve sales objectives;
  • Taking ownership of escalating complaints to ensure timely remediation and positive customer experiences;

In addition, the ideal candidate will have excellent communication skills, strategic thinking with adaptability, and demonstrated commitment to relationship building and partnership with stakeholders.

Required Skills and Qualifications

  • Excellent communication skills;
  • Strategic thinking with adaptability;
  • Able to make impact on performance and team engagement and culture;
  • Demonstrated commitment to relationship building and partnership with stakeholders;
  • Sound knowledge of channels and market;

Benefits

  • Performance-related pay;
  • Access to thousands of learning programs;
  • Global presence across multiple countries;
  • Purchased annual leave scheme;
  • Additional time off;
  • Discount on products and services;
  • Toolkit provided;

About the Team

We provide IT and business support to our business customers. We're committed to providing professional services that integrate tailored tech solutions, reducing time spent troubleshooting and increasing time taking care of business.

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