People Services Advisor

1 week ago

Melbourne, Victoria, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**About the Role**

Are you an experienced HR generalist who is passionate about improving processes and ensuring compliance to enhance the employee experience? Courts Group is seeking a dynamic and proactive People Services Advisor to provide accurate advice and guidance in a supportive, customer focused environment. This role is critical in ensuring the effective delivery of HR services that support the organisation's goals.

**Key responsibilities will include**:

- Enhancing the customer experience through the provision of timely and fit-for-purpose advice and managing cases through the ticketing system.
- Proactively identifying and suggesting improvements to HR processes, enhancing operational efficiency and the overall customer experience.
- Maintaining accurate and complete records in line with legislative requirements and organisational policies and procedures.
- Collaborating with other teams across the People Services function to enhance the customer and employee experience.

**About You**
- The ability to multitask effectively while managing a high volume of work.
- Proven track record of proactively building relationships at all levels to enable effective HR advisory and operational support.
- Experience with HR/Payroll systems (Chris21) and telephony systems (Touchpoint) and a solid understanding of the VPS EBA and related policies and procedures would be advantageous.
- Tertiary qualification in Human Resources (or underway) or an equivalent tertiary qualification (desirable).

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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