Rostering & Administration Assistant

2 weeks ago

Ballarat, Victoria, Australia Employment Hero Full time

The Support People are looking for a Rostering and Administrator superstar to join our team in either Ballarat or Bendigo.

The position is Monday to Friday fulltime contract position, this could lead to permanent work.

We are a leading registered NDIS provider in regional Victoria and Queensland, creating an inclusive world where people with disability live the life of their choosing with our support. The Rostering & Administration Assistant is a key support role for the delivery of our NDIS Participant services and plays an integral part in ensuring our participants receive an exceptional experience.

You will:

- Fulfill the day-to-day rostering requirements
- Provide accurate support information and shift details to ensure support workers can perform their role.
- Ensure the accurate entry of shifts, leave and mileage into the CRM rostering tool.
- Answer, screen and forward incoming calls.
- Prepare and coordinate Participant Service Agreements.
- Administer the client intake process.
- Provide timely solutions to participant queries and complaints.
- Perform high quality administrative duties in a high-volume environment.
- Perform other duties consistent with the position.

What you will need:

- Experience in rostering or scheduling high volumes of services utilising electronic rostering systems.
- A motivated self-starter who takes pride in providing exceptional service and support.
- A willingness to learn.
- Friendly personable demeanour.
- Excellent verbal and written communication skills.
- Great time management skills and the ability to prioritise your workload.
- Excellent attention to detail and the mathematical ability to calculate costs of services.
- On the job training specific to NDIS can be provided.

Screening and external authorisation requirements:
NDIS Worker Screening Check clearance.

Completion of NDIS Quality and Safeguards Commission Worker Orientation Module 'Quality, Safety and You', and provision of a copy of the certificate of completion.

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