Rostering Coordinator

2 weeks ago

Ballarat, Victoria, Australia beBeeAdministration Full time $55,000 - $80,000
Job Title: Rostering & Administration Assistant

We are seeking an experienced Rostering and Administrator to join our team in Bendigo.

This is a full-time role, Monday to Friday, requiring the successful candidate to:

  1. Fulfill day-to-day rostering requirements
  2. Provide accurate support information and shift details to ensure support workers can perform their role
  3. Ensure the accurate entry of shifts, leave and mileage into the CRM rostering tool
  4. Answer, screen and forward incoming calls
  5. Prepare and coordinate Participant Service Agreements
  6. Administer the client intake process
  7. Provide timely solutions to participant queries and complaints
  8. Perform high-quality administrative duties in a high-volume environment

The ideal candidate will have experience in rostering or scheduling high volumes of services utilising electronic rostering systems.

The following skills and qualifications are essential:

  • Motivated self-starter with a pride in providing exceptional service and support
  • Willingness to learn
  • Friendly personable demeanour
  • Excellent verbal and written communication skills
  • Great time management skills and the ability to prioritise your workload
  • Excellent attention to detail and the mathematical ability to calculate costs of services

Please note that NDIS Worker Screening Check clearance and completion of NDIS Quality and Safeguards Commission Worker Orientation Module 'Quality, Safety and You' are required for this position.

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