Customer Service Officer

2 weeks ago

Canberra, ACT, Australia BocElgas Full time

Permanent position with world-renowned organization
- Opportunities for training and career progression
- Amazing team with an inclusive culture

**About Elgas**

Elgas is a pioneer provider of LPG and related products, services and technical solutions in Australia & New Zealand. A part of Linde PLC, we are known as experts in our field, who hold the safety of people and sustainability of our communities as our top priorities. We respond to change with integrity and innovation, to ensure our customers get performance and reliability from our products and services, and we achieve this through great people who take the leap.

As a
**Customer Service Officer** based in our
**Canberra **office, you will
**attend to all customer queries, open accounts for new customers, process LPG Orders, customer payments, and deliveries and input manual sales docket**s. You will also ensure that all orders are passed on to transport for timely delivery and that all administration functions are carried out efficiently.

**Other responsibilities you will have include**:

- Liaison with all stakeholders from agents & distributors to customers & contractors
- Assist other functions by monitoring and reporting on market and competitor activity
- Perform Administrative tasks such as updating records, stock reconciliation and price adjustments
- Adjust scheduling for drivers when required
- Comply with Company Policy and Adhere to all safety policies and procedures

***

**It is expected you will have experience and skills including**:

- Previous customer service, call handling and administrative/clerical experience
- High level of verbal and written communication
- Able to liaise and consult with internal and external clients and staff with a focus on customer service
- Able to prioritize tasks and work to deadlines
- Sound computing skills, particularly accurate data entry
- Demonstrated initiative and organizational skills, and flexibility to work in a team environment and also independently

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development. There is potential for overseas opportunities. We also have a variety of employee appreciation programs to recognise efforts.

**'Put your energy to work at Elgas'

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