Customer Service Officer

2 weeks ago

Canberra, ACT, Australia Modis Full time

Are you intrigued by the ever-expanding world of IT? Let us help you ignite your passion by exploring the exciting opportunities available to you at Akkodis. Reach out to us today to learn more about how we can guide you towards a fulfilling career in this dynamic industry_**_._**

We are seeking a highly motivated **Customer Service Officer** to join our National Delivery Support Team, as we strive to meet the ever-growing pipeline of work at **Akkodis.**

**As a Customer Service Officer, you will**:

- Provide crucial administrative support and resolve contractor and client issues
- Build and maintain strong relationships with Shared Services for prompt and effective issue resolution
- Work closely with Recruiters, Shared Services, Account Managers, and Account Directors to ensure smooth on-boarding and continued engagement of the Akkodis workforce
- Collaborate on specific projects and contribute to continuous improvement tasks
- Case Management responsibilities include:_
- Managing payment issues related to contractor salaries, timesheets, and changes to workforce engagement and payroll details
- Managing changes to contractor pay cycles, RCTI/pay advice requests, assignments, billing, and credit
- General tasks will include:_
- Assist with maintaining and organizing files, records, and databases
- Create contracts and work with the local team on extensions
- Perform general administrative tasks
- Be the first point of contact for any inbound calls

**The succesful canddiate will have**:

- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Proficiency in Microsoft Office Suite and other office software
- Ability to work independently and as part of a team
- Attention to detail and problem-solving skill

**_Why Akkodis ?_**

Most Certified Tech Consultancy in Australia:
Akkodis delivers digital and engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Consulting, Solutions, Talent and Academy Modis enables businesses to transform, scale and perform. Akkodis has a global footprint with 50,000+ thinkers and makers in over 20 countries focused on Data Analytics & AI, Applications, Cloud Platforms and IoT. We specialise sectors of Energy & Clean Technology, Public Safety, Transport, Defence, Public Sector, Mining and Healthcare.

Here at Akkodis, we like to look after our own.

When YOU grow, WE grow. Some of our partnerships/certifications are:

- AWS Advanced Tier Partner
- Microsoft Gold Partner
- ISTQB Platinum Partner
- IIBA Gold Partner (Int Institute of BAs)

**We are also**:

- Fortune 500 Company
- Proud sponsor of the Mercedes Formula 1 Team

**Benefits**:

- Flexible working environment
- Access to Partner Discounts and Offers
- Comprehensive Training, Mentoring, and Development program
- Competitive compensation

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