Customer Service Officer

2 days ago

Canberra, ACT, Australia Act Government Full time

**Ever wondered how waste and recycling are managed?**

**Are you looking to join an innovative and improvement-focused team?**

We looking for a passionate and driven individual who is seeking an opportunity to make a difference in the everyday experience of Canberra residents with waste and recycling services by joining our Customer Service Team.

A team player willing to learn about the quickly-evolving environment we are operating in and wanting to contribute positively to our organisation.

ACT NoWaste manages contracts and service agreements for a range of waste and recycling activities to residents and businesses. ACT NoWaste designs, commissions, and manages outsourced waste and recycling services which aim to encompass best practice, respond to community demand, maximise resource recovery and meet budget expectations.

As part of the Customer Service Team you will:

- Support the complete lifecycle of the waste collection services requests in Salesforce system.
- Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints.
- Provide support and assistance to ACT NoWaste management and staff as required.
- Provide a highly professional, responsive and customer-oriented approach on all contact opportunities

**Eligibility/Other Requirements**:

- Qualifications relevant to the duties of the position and/or substantial work experience relevant to the position an advantage.

***

**Notes**:This is a temporary position available for 12 months with the possibility of permanency. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

**How to Apply**:In order to apply, please submit your curriculum vitae and a response discussing your experience and aptitudes against the technical skills and knowledge as well as against the behavioural capabilities listed in the position description.

Shortlisted applicants will be required to undertake a written and mock phone call test as part of their interview process. This test will offered at 480 Northbourne Avenue, Dickson.

**Note**:
This is a temporary position available for 12 months with the possibility of permanency.

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