Rays Retail And Rental Manager

**Rays Ski Shop, Retail and Rental Manager**

***Reach Your Peak at Vail Resorts.** **As a community of adventurers and discoverers, Vail Resorts delivers an _Experience of a Lifetime_ to our guests _and_ our employees. You're brave, ambitious and passionate and we want you on our team. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

The perks start with a free lift pass, but as a Vail Resorts Australia employee, that's just the beginning. Think free group lessons with our qualified snowsports instructors, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more

Rays Ski Shop, located in beautiful Myrtleford VIC is a retail and rental outlet where you can purchase or hire all your snowsports equipment and snow chains.

As a member of the Resort Services team, the Rays Ski Shop Retail and Rental Manager will lead the Rays Ski Shop Retail and Rental operations in a manner consistent with company values, policies, and procedures to achieve corporate objectives, budgeted revenue, and profit targets.

Identifying and leading opportunities for expanding the market share and implementing effective business strategies that will support revenue growth and improved profitability will be key to the success of this role.

Strong networking and communication skills and understanding of our brand and values will drive a culture of service excellence, provide effective staff support and elevate the guest experience.

**In a typical day in this role, you might**:

- Prepare budgets, reports and forecasts, control labour costs and overhead expenses in conjunction with approved budgets and/or as operational requirements demand and ensure these are reported to the Resort Services Manager in a timely manner.
- Oversee the entry, transfer, and movement of inventory so that the integrity of the Retail and Rental inventory system is maintained. Conduct stock-takes of all merchandise at the completion of the ski season and as periodically required to verify the integrity of the inventory system.
- In conjunction with the Human Resources department, manage the annual recruitment program for the Rays Ski Shop business unit, selecting suitably experienced rental and retail staff and supervisors with personal qualities that best align with company values. Establish accountabilities and relevantly delegate responsibilities to staff and undertake seasonal staff appraisals.
- Be a producer of Talent. Create an environment of continual improvement within your team. Act as a mentor, provide constructive feedback and deliver appropriate and relevant training to all retail staff with an emphasis on exceptional guest experience. Ensure that staff are made aware of their obligations regarding key policies and procedures and monitor and manage staff compliance.

**To be considered for this role, you should have**:

- Minimum three (3) years of equivalent retail and/or rental experience in the Snowsports industry
- Demonstrated knowledge of RTP POS and Inventory Management systems or similar operating system
- Staff management
- Broad business acumen

**As part of our team, you will be expected to**:

- Demonstrate our core Values - _Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right_
- Provide an experience that creates a desire for our guests to return
- Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
- Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors

At Vail Resorts Australia one of our core values is Be Inclusive.

***Join our team and experience the outdoors like never before. Your adventure starts now.