Trainee Service Advisor

2 weeks ago

Melbourne, Victoria, Australia Autopact Full time

**Introduction**:
**Description**:
This opportunity is ideal for a customer-focused Trainee Service Advisor who can deliver an exceptional customer experience. This is a fantastic opportunity and a chance to further your career in the motor industry.

**Responsibilities will include**:

- Provide excellent after sales support to dealership customers in a polite, friendly and professional manner equal to that expected by the manufacturer.
- Book customer service orders using dealership booking system software.
- Build rapport and relationships with existing and potential customers, with the aim of growing and developing service department revenue and dealership products and services.
- Ensure technical repair operations are communicated to customers in a manner which can be easily understood.
- Maintain company reputation and credibility at all times through ethical practices and procedures when dealing with customers.
- Show empathy and work towards mutual resolutions with customers at all times while maintaining an unwavering commitment to policies and procedures.
- Arrange vehicle bookings both inbound and outbound
- Co-ordinate repairs with technical team and client
- A passion for the automotive industry.
- The ability to work cooperatively in a team environment and autonomously.
- A genuine care for external, and internal customers and the ability to de-escalate unhappy customers.
- Be extremely organised with strong time management skills.
- The ability to work in a fast-paced environment.
- Strong computer and literacy skills.
- A high level of personal presentation is a must.
- A manual driver's licence is essential.

**This role offers**:

- Excellent commission and bonus earning potential.
- Friendly culture with experienced and supportive management and many long-term staff.
- You will be joining a national company with a clear and defined career path for those who want to progress to the next level.
- Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
- Extra opportunities to earn referral bonuses.
- Please note this is a Monday to Friday role 7:30am to 5:30pm.

Etheridge Ford is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.

**Our overarching mission echoes through every interaction**: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

At Autopact Group diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.

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