Customer Information Officer

1 week ago

Sydney, New South Wales, Australia Kelsian Group Full time

**Make a meaningful impact in public transport**

**ABOUT US**

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city's sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia's largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia's most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit our **website.**

**ABOUT THE ROLE**

As a vital member of the team, you'll play a pivotal role in ensuring the delivery of accurate, timely, relevant and consistent information to bus customers and the broader community by coordinating the production of bus service information as well as preparing detailed operational information materials to staff to assist them perform their duties.

**PRINCIPAL RESPONSIBILITIES AND AUTHORITIES**
- Prepare customer information materials including route information, timetables, maps, flyers and on-bus information displays.
- Coordinate updates across static and digital bus information systems and identify opportunities for improvement.
- Contribute to the development and upkeep of presentation standards and style guides.
- Design, prepare and maintain staff training documentation.
- Assist with the production of internal communications materials such as newsletters and staff information.

**ABOUT YOU**
- Experience in managing end-to-end production of communications content.
- Experience in the provision of customer information to a diverse audience using a variety of channels in a timely and cost effective manner.
- A willingness to travel across the public transport network regularly as a means of inspecting customer information at a variety of locations.
- Proven capability in consultation and stakeholder engagement, including third-party vendors and suppliers.

**HIGHLY DESIRABLE SKILLS**
- Detailed understanding of Sydney's metropolitan public transport network.
- Ability to work as part of a small, multi-disciplined team with the capability and will to perform various roles to achieve business objectives.

**DESIRABLE SKILLS**
- Computer skills including desktop publishing, word processing and spreadsheets, and the ability to learn industry-specific and bespoke software packages.
- Advanced written and oral communication skills with the ability to talk to broad audiences in plain, conversational English while getting the message across.

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