Customer & Information Officer - Casual

3 days ago

Sydney, New South Wales, Australia The Hills Shire Council Full time

**About the role**:
Our Casual team members are part of a pool of casual staff who help fill gaps in Contact Centre and Business Information rosters. Due to the "as and when needed" basis, there are no set days or hours.

**Duties include**:

- Efficiently and effectively resolve customer enquiries and complaints on a range of Council services within agreed guidelines or in consultation with specialist staff
- Communicate accurate and current information using Council scripts, to customers and staff in a professional, helpful and timely manner, enhancing customer satisfaction levels
- Ensure all incoming information is handled and disseminated in accordance with standard council procedures

**About you**:
To be considered for this role you will be customer focused, have a positive 'can do' attitude and work cohesively as part of a multi skilled team and will possess:

- HSC or equivalent
- Experience in a high volume, fast paced customer focused service environment
- Proven experience in the use of technology for service delivery
- Experience in dealing with challenging customer interactions
- Experience dealing with diverse cultures and age groups

**Working with us**:
THSC employees enjoy: Learning & Development Opportunities, Modern Office Location, Proactive Wellbeing Initiatives, Onsite Café and Working for the Community.

**Position details**:
Casual Role - "as and when needed" to fill gaps in Customer Services Team roster (potentially anytime Mon to Fri 8:00AM to 5:00PM), Position Number T0057, Salary: From $43 per hour including casual loading + Superannuation

**Next steps**:
**_ We're seeking individuals who embrace our values and can work collaboratively to deliver _**_quality customer services and infrastructure to The Hills Shire community._

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time $60,000 - $80,000 per year

    End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and...

  • Integrated Customer Engagement Lead, AMP Bank Home lending

    2 weeks ago

    Sydney, New South Wales, Australia AMP Services Full time $104,000 - $130,878 per year

    Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years. If we...

  • Senior Customer Trainer

    2 weeks ago

    Sydney, New South Wales, Australia Culture Amp Full time $90,000 - $120,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Hardship Officer

    1 week ago

    Sydney, New South Wales, Australia Amp Full time

    Hardship OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Integrated Customer Engagement Lead, AMP Bank Home lending

    2 weeks ago

    Sydney, New South Wales, Australia AMP Career Site Full time $104,000 - $130,878 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years. If we do...

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia AMP Services Full time $60,000 - $80,000 per year

    End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background. If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership...

  • Loan Variations Officer

    6 days ago

    Sydney, New South Wales, Australia Amp Full time

    OverviewAMP Parramatta, New South Wales, AustraliaJoin to apply for theLoan Variations Officerrole atAMP.Get AI-powered advice on this job and more exclusive features.AMP is a long-standing bank that supports customers across banking, super, retirement and finances.We help people see and make more of their financial potential, so that they can create their...

  • Customer Engagement Marketing Manager

    1 week ago

    Sydney, New South Wales, Australia Amp Full time

    Customer Engagement Marketing ManagerYou know what's not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way...If you could create the best digital bank in Australia, what would it look like?...

  • 2026 Technology Graduate Program

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time $100,000 - $120,000 per year

    Job Description About AMP About the AMP Graduate Program Technology Graduate Program Pay and benefits Competitive base salary + 12% superannuation + bonus Full time permanent contract from the start of the program Generous leave allowances including annual leave, personal leave, purchased leave, long service leave and other ad hoc leave to maintain your...

  • 2026 AI Technology Graduate Program

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time $100,000 - $120,000 per year

    Job Description AMP is proud to partner with the University of New South Wales to offer an exciting opportunity for UNSW graduates to join the AMP AI team as part of our AMP Graduate Program. This program is designed to accelerate career growth while contributing to cutting-edge work in artificial intelligence and innovation. We're looking for...