Customer Support And Information Officer

1 week ago

Sydney, New South Wales, Australia Strathfield Municipal Council Full time

**Directorate**:Corporate & Community***
**Team**:Digital, Information & Customer
**Employment Status**:Permanent
**Employment Arrangement**:Full time, 35 per week with access to Council's flexible working arrangements.
**Remuneration Range**:Grade** **7 (salary range $63,554.40 to $72,854.60), dependent upon experience, plus 11.5 % Superannuation.

**Council** Overview**

Strathfield Council (Council) is a medium sized Council located in Sydney's Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036.

**About the Role**

Strathfield Council is seeking a capable and motivated Customer Support & Information Officer to join our Digital, Information & Customer team on a permanent, full-time basis.

The purpose of the position is the following:

- Provide accurate, reliable, high quality internal and external customer service, including seeking information from technical experts within the organisation, on a daily basis to meet customer needs and act as a one-stop shop point of contact for customers.
- Responding to enquiries via face to face, online, through Webchat and on the telephone to provide assistance and follow up information for residents and customers in respect to Councils services, Apps, bookings, customer feedback and any processes of gathering and providing relevant information and assistance, to ensure that each enquiry is satisfactorily resolved leading to a positive customer experience.
- Records Management: assist with storage, retrieval, and disposal of council records. This includes maintaining accurate and up-to-date information, ensuring confidentiality, and complying with relevant regulations and policies.
- To successfully complete day to day records activities whilst dealing with conflicting priorities within tight deadlines.
- Provide prompt and helpful assistance to staff and external stakeholders seeking access to council records. This involves retrieving requested information efficiently, assisting with data entry, and delivering high-quality customer service to ensure a positive experience for all.
- For more details regarding the specific challenges and accountabilities of this position, please see the attached PD below._

**Selection Criteria**
- Current NSW 'Class C' Driver Licence
- Justice of the Peace (Desirable)
- Willingness to undertake tertiary studies in the field of information management (Desirable)
- Relevant practical experience in a customer service role or industry;
- Relevant practical experience in a records role;
- Demonstrated experience in a call centre type of role and handling diverse, complex customer enquiries in a face-to-face situation within a government or complex environment;
- Demonstrated experience in office administration;
- Strong interpersonal skills including verbal and written communication skills;
- Proven adaptability to attend concurrently to several competing matters with accuracy and efficiency.

**Position Description**

**Staff Benefits**

**To Apply**

1. Please fill out your details, review and answer our designated questions below.

**_Your cover letter should address the selection criteria as found in the Position Description._**

**Applications Close at 11:59pm, Tuesday 3 September 2024.**

Job Snapshot
- Employer: Strathfield Municipal Council
- Job Type: Full Time Permanent
- Location: Strathfield, NSW
- Region: Capital City/Metropolitan
- Date Posted: 13/08/2024
- Closing Date: 3/09/2024
- Position #:

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Executive Support Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Executive Support Officer****Clerk Grade: 5/6****Employment Type: Ongoing, Full-time****Location: Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.****This role sits within the Office of the Registrar in the NSW Registry of Births, Deaths and Marriages (BDM).****About the Registry**The NSW Registry of Births, Deaths and...

  • Customer Information Officer

    7 days ago

    Sydney, New South Wales, Australia Kelsian Group Full time

    **Make a meaningful impact in public transport****ABOUT US**In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing...

  • Customer & Information Officer

    1 week ago

    Sydney, New South Wales, Australia The Hills Shire Council Full time

    **About the role**:**Duties include**:- Resolve customer phone and online enquiries.- Sort and distribute incoming correspondence (capture into corporate systems/metadata validation).- Prepare outgoing mail for Australia Post and DX.- Maintain NAR (name & address register).- Assist in the training of new team members.- Assist with marketing and customer...

  • Customer & Information Officer - Casual

    3 days ago

    Sydney, New South Wales, Australia The Hills Shire Council Full time

    **About the role**:Our Casual team members are part of a pool of casual staff who help fill gaps in Contact Centre and Business Information rosters. Due to the "as and when needed" basis, there are no set days or hours.**Duties include**:- Efficiently and effectively resolve customer enquiries and complaints on a range of Council services within agreed...

  • Business Information Security Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewBusiness Information Security Officer (BISO) role at NSW Department of Customer Service. Ongoing opportunity based in Sydney CBD with hybrid/flexible working options.Base payA$149,739.00/yr - A$173,174.00/yr plus superannuation.ResponsibilitiesBuild strategic stakeholder relationships and act as the single point of contact for cyber security to the...

  • Business Information Security Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewBusiness Information Security Officer (BISO) role at NSW Department of Customer Service. Ongoing opportunity based in Sydney CBD with hybrid/flexible working options.Base payA$149,739.00/yr - A$173,174.00/yr plus superannuation.ResponsibilitiesBuild strategic stakeholder relationships and act as the single point of contact for cyber security to the...

  • Ict Customer Support Officer

    7 days ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Support Officer****Grade 3/4, Multiple Opportunities -Temporary/ Ongoing/ Full Time/ Part Time****What's the Job?*****Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge.DCS is a service provider and regulator, focusing on delivering first-class customer service,...

  • Divisional Support Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Divisional Support Officer****SNSW Grade: 5/6****Employment Type: Ongoing, Full-time****Location: Haymarket, Parramatta, or Gosford****This role sits within the Service NSW in the Enterprise Risk & Enablement Division****About the team**Enterprise Risk & Enablement (ERE) is a key function within the Service NSW providing operational expertise across a...