Customer Support Specialist

4 days ago

Brisbane, Queensland, Australia I-Med Full time

Welcome the New Year with a new job at the I-MED Contact Centre
We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Newstead office in Brisbane starting in January in a full-time role. As part of the National Contact Centre team, you will play a crucial role in helping people with booking in for medical scans, supporting them through their medical journey.
The Contact Centre working hours are from 8am to 5:30pm Monday to Friday. Your shift will be scheduled between these hours.

**Our ideal team members will have**:

- Effective communication skills, both in speaking and listening
- Patience and an aspiration to help people in varying medical situations
- Ability to keep calm under pressure and multi-task between different systems while actively listening
- High attention to detail and accuracy
- Call Centre experience is preferred but not essential
- As a team player, you will be determined to succeed in achieving your KPI's and your strong work ethic will be highly valued.
- Value regular feedback as a vital part of your development
- Adaptability to evolving changes in workflow

What can I-Med offer you?
We are big believers in career development which initially focuses on building a strong foundation of knowledge and experience in Radiology bookings and online appointments and extending your knowledge and experience nationally. We promote advancement within our organisation with leadership and progression in both our contact centre and clinic settings to 2IC, team leader, coaching, service excellence and management.

**We also offer**:
? 6 weeks of paid training and onsite coaching to set you up for success.
? Our employee benefits scheme includes salary packaging options, discounted health insurance and fitness passports, banking and travel benefits. You will also enjoy generous discounts on I-MED services.
- ? We believe in work-life balance and offer flexible work arrangements based on performance after 6 months.

?? We have a generous referral program in place to recognize and reward our employees.
? Monthly prize vouchers for reliability, excellence, helpfulness and leadership
If you are ready to take the next step and build a career in a vibrant workplace, we want to hear from you

**Want to know more about I-MED? Check out**:
**About us**: I-MED Radiology Network is one of the largest providers of medical imaging in the world, operating 250 clinics and performing over 6 million patient procedures annually across Australia. With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, we ensure a consistently high level of service across all our clinics. We recently expanded our clinic network across the Tasman with the acquisition of Hamilton Radiology and Midland MRI in New Zealand's North Island in 2022.

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